Manager, Global Security Operations Center

| San Francisco | Remote
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Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

 This role is a key member of the Physical Security and Business Resilience Team focused on development and management of Zoom’s Global Security Operations Center (GSOC). The GSOC will serve as a trusted, virtual, centralized communication resource for protective intelligence and incident response for the safety and security of Zoom’s people, assets, and operations worldwide. We are looking for an innovative, dynamic and talented GSOC Manager that can match Zoom’s accelerated pace and maximize readiness. The ideal candidate will have a proven record of building effective intelligence-driven physical GSOC programs that support global business, is technically savvy and embraces the challenge of working in a continuously changing environment. The GSOC Manager will report directly to the Physical Security Senior Manager.

Key Responsibilities

  • Design and implement situational awareness, monitoring and response processes, procedures, and best practices to lead a highly functional GSOC 

  • Utilize best-in-class technologies to monitor, evaluate, and mitigate real time risks to ensure global situational awareness of natural and man-made events that may impact Zoom

  • Build a world class team of GSOC operators and analysts and ensure the team is proficient, cohesive and highly responsive to Zoom priorities

  • Maintain and enhance situational awareness, critical incident response, incident notification, escalation, internal communications, and all associated documentation

  • Oversee the management of emergency and non-emergency security systems monitoring (access control alarms, video surveillance equipment, fire/life safety systems), and dispatching resources to investigate any anomalous activity with security personnel or other departments, as appropriate

  • Prioritize and process incoming security reports and requests and track associated shift activity

  • Establish and monitor performance metrics to track the effectiveness of program and personnel

  • Where warranted, conduct an assessment and account for our employees, assets in emergency situations and escalate to critical incident responders or incident management teams

  • Coordinate incident response logistics, provide direction and response to personnel

  • Disseminate timely mass notifications and situational reports in coordination with Incident Commanders

  • Perform additional duties assigned by Physical Security, Business Resilience, or Information Security

  • Provide briefings to internal audiences and customers on GSOC capabilities

  • Drive process refinement, project management, cross-functional collaboration, and maintain internal stakeholder relationships. 

  • Identity and select appropriate equipment, software solutions, and vendors to support the GSOC

  • Understand end-user requirements and successfully translate the impact of events in business terms

  • Continually assess programs to ensure the needs of the business and leadership priorities are met

Desired Skills & Experience

  • Bachelor’s Degree from an accredited university

  • At least 8-10 years of experience in security, military, law enforcement operations

  • Work independently to implement and maintain security directives

  • Demonstrated analytical and critical thinking skills

  • High level of working knowledge of security technologies, IT and Physical Security Operations, tools, and integrations

  • Experience with building relationships across intelligence, technology, and executive stakeholders

  • Develop and lead other professionals within the area of specialization

  • Work on problems that are broad in scope and perform analysis of data to facilitate decision making. 

  • Familiarity with risk analysis, physical security, protective intelligence, surveillance detection, incident tracking, protection of sensitive and proprietary information, crisis management, and business continuity during executive travel and major events

  • Prepare and regularly update process documents, professional reports, and develop and deliver security-related training and educations 

  • Excellent verbal and written communication skills

  • Eligible for U.S. National Security Clearance 

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
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    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • GitLabServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail
    • ZoomCollaboration
    • We use Zoom for Chat, Meetings, Webinars, Phone and more!Collaboration
    • AsanaProject Management

Location

55 Almaden Blvd Ste. 400, San Jose, CA 95113

An Insider's view of Zoom Video Communications

How would you describe the company’s work-life balance?

From the first day I stepped into the Zoom office till today, I have had one of the greatest career experiences of my life. As a Zoom employee, I always felt seen and heard celebrated for being true self. We work very hard at Zoom but our leadership team and management always find ways to make us feel appreciated and cared for.

Jamonique

Diversity Specialist

How does the company support your career growth?

At Zoom we express our values of care through Zoom Abilities, which are behaviors all Zoomies are expected to cultivate in order to ensure our success. We're encouraged to develop these by participating in learning opportunities around career growth.

Sarah

Talent and Organizational Development Consultant

How do you empower your team to be more creative?

As a leader of a support function, it’s key to respect what our sellers do day in and day out - and the teams that support them. Having this balance is such an amazing part of teamwork as no one sells alone.

Hilary

Head of Sales Operations and Enablement

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Employee Resource Groups include Veterans and Women@Zoom with more on the way!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Zoom offers a 401(k) plan with automatic enrollment and a separate deferral percentage for bonuses. We match 50% of the first 3% of 401(k) contributions.
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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