Manager, IT Audiovisual

| San Francisco
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We're looking for a manager to join our team and help lead our IT AV team! This team is responsible for supporting a large deployment of video conferencing and high quality streaming while facing some interesting challenges that come along with the work Cruise is doing. Our mission is to ensure that our fellow Cruisers have the best audio visual experience to help them do their best work.

Responsibilities

  • Responsible for growing and developing a team
  • Work with team leads to set the technical direction for the team, and anticipate strategic and scaling-related challenges
  • Provide lead design for small, medium and large multi-use conference spaces for best in class audio & visual presentations and events
  • Lead the team to make end-user focused improvements to increase efficiency around the most common requests/incidents
  • Follow security best practices and work with our security team to implement policies
  • Manage large projects with multiple dependencies and production timeline implications
  • Own projects from requirements gathering to completion
  • Participate in on-boarding, training and mentoring team members.
  • Build and scale the AV offering at Cruise, including new capabilities and new locations

Requirements

  • 6+ years in a hands-on technical environment providing Audio Visual and Streaming support
  • 3+ years managing a team
  • Working knowledge of networking principles and protocols
  • Experience supporting a large deployment of video conferencing equipment
  • Experience managing a team of AV Technicians (Google Meet experience preferred)
  • The ability to multitask and prioritize tasks, handle and complete multiple projects effectively in a fast-paced environment
  • Empathy for end users, passion for frictionless user experiences, and a pulse for the future of Video Conferencing
  • Genuine passion for AV solutions with an unbounded desire to learn.
  • For this role, you'll need to be highly collaborative and customer support focused.

Bonus Points:

  • Startup experience

Perks of being a Cruiser:

While doing meaningful work is rewarding in itself, we also offer the following programs and benefits to support the extraordinary humans who serve as the backbone in making our self-driving cars go:

  • Competitive salary and benefits including 401(k) Cruise matching program to help you meet your long-term financial goals
  • Medical / dental / vision, AD+D and Life
  • Flexible vacation and company paid holidays
  • Healthy lunch, snacks, dinner
  • Paid parental leave & family expansion stipend
  • Monthly gym stipend
  • Quarterly offsites & working retreats
  • On-site massages
  • State-of-the-art equipment for your work station

Learn more about Life at Cruise through the lens of a Cruiser on our LinkedIn Page.

Cruise LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, Cruise LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pursuant to applicable laws, we will consider for employment qualified applicants with arrest and conviction records. And if you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.

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Technology we use

  • Engineering
  • People Operations
    • JavaLanguages
    • MatlabLanguages
    • PythonLanguages
    • SqlLanguages
    • C Languages
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration

Location

Our sleek, modern offices in San Francisco's SoMa neighborhood include catered meals, an on-site gym and stunning city views from our roof decks.

What are Cruise Perks + Benefits

Cruise Benefits Overview

A job at Cruise is meaningful. Your work on all-electric, self-driving vehicles will save lives, help the planet, and make cities better. It’s something to be proud of. It’s career-defining work. When you’re building something that’s never been done before, it’s important to feel safe — safe to experiment, safe to fail, safe to share, and safe to express yourself. At Cruise, we’re committed to the safety, inclusivity, and professional development of our employees from the recruiting process through retirement — and every professional milestone along the way. In addition to professional development perks, Cruise offers a range of robust medical, family and wellness benefits that ensure you and your family feel supported, safe, and healthy—whether working onsite or working from home.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Cruise Community Groups include: AAPI, Chai-paani, Cruisers of the African Diaspora, Empowering Women of Cruise, Families at Cruise, Latinx, LGBTQruise, Middle Easterners @ Cruise, and Veterans.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
We’ve developed a unique Recurring Liquidity Opportunity that gives Cruisers the potential upside of a private company and the liquidity of a public company.
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available

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