Manager, Marketing Automation - Event Systems at RingCentral

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Want to change the way work…works? This is your moment.

RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.

 

As part of RingCentral’s world class Marketing Automation team, you will help plan, coordinate, implement, and oversee the ways we share RingCentral’s message with the world. You’ll use data, technology, and creativity to target, communicate, measure, and adjust with precision— and share the story of a new, reimagined age of business communication with the audiences who want to hear it most.

You will partner with our Field Events team to bring online events to life, creating world class audience experiences. You will manage event campaign production, the event tech stack, and stakeholder relationships.

This role is primarily about event campaign production with about 20% focus on event technology and marketing technology integrations. 30% of time on Marketing Automation/Marketo; and 40% management of the team and events.

The successful candidate is able to scale campaign production within Marketo, SFDC, and event systems to deploy hundreds of events per year globally.

This role is ideal for a Marketo expert who wants to work closely with the business and on large global systems and teams. You will work with the top global experts in Marketo, Salesforce, and marketing technology. RingCentral is growing and there is ample opportunity to grow your career and systems skills at the enterprise level.

Responsibilities:

  • Manage the Field Event Systems team and oversee day-to-day campaign execution and initiatives.

  • Run event journey request calls and ensure request documentation is accurate.

  • Manage the Field Event ticket queue, ensuring all requests are assigned, scheduled, and executed

  • Iterate our scalable event processes in Marketo to reduce time to deploy and meet new business requirements.

  • Recommend ways to improve data reliability, efficiency and quality.

  • Ensure the QA process is followed by all team members.

  • Enforce and communicate Service Level Agreements (SLAs) with stakeholders and your team.

  • Collaborate with Events and Marketing Systems colleagues on Event requirements and translate them into working systems.

  • Perform testing of emails, pages, and data as needed and on time.

  • Escalate prioritization questions quickly.

  • Efficiently manage resources.

  • Lead scrum calls with event teams.

  • Investigate and make data changes and corrections.

Qualifications:

  • 5+ years experience in a B2B marketing operations or technology.

  • 3-5 years of daily Marketo experience, Marketo Certification required.

  • Must be self-motivated and passionate about Marketing Automation

  • Understanding of database concepts, email best practices.

  • Familiar with MS Visio or Lucid Chart, or similar process design tools.

  • Engineering mindset; strong technical background.

  • Related experience in marketing, technology, or marketing/ad agencies.

  • Strong understanding of Salesforce.com and SFDC Reports.

  • Advanced knowledge of MS Excel including Pivot Tables, formulas, and list management tools.

  • Learns quickly and asks a lot of questions.

  • Needs to be able to prioritize work.

  • Works with a sense of urgency.

  • Proactive. Knows when to escalate issues early.

  • Detail oriented.

  • Must have excellent communication and collaboration skills.

  • Pleasant demeanor in fast paced organization.

  • Excellent spoken and written English as you will work with colleagues around the world.

  • Experience working in cross-cultural environments.

  • B.A. degree in business, marketing, or related field.

Preferred:

  • Event Marketing experience - you have run and designed B2B enterprise events.

  • Bonus points for confirmed HTML/CSS skills.

  • Experience managing a team of 2 or more people

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

  • Comprehensive medical, dental, vision, disability, life and pet insurance

  • Flexible PTO

  • 401K match and ESPP

  • Wellness programs including virtual yoga, bootcamp, meditation classes and more

  • Paid parental leave

  • Milk Stork parental account

  • New parent gift box

 

Say hello to the future of work. And the end of the resume black hole. 

We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com — and we look forward to connecting soon.

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone. 

RingCentral is headquartered in Belmont, California and has offices around the world. 

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SP1

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

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