Hinge Health is pioneering the world's most patient-centered Digital Musculoskeletal (MSK) Clinic. We reduce MSK pain, opioid use, and surgeries by pairing advanced wearable technology with a comprehensive clinical care team including doctors of physical therapy, physicians, and board-certified health coaches. Available to millions of members, Hinge Health is the #1 Digital MSK Clinic for health plans and employers, including Boeing, Salesforce, and US Foods. 

Hinge Health has raised $436M to date with offices across San Francisco, Austin, Chicago, Denver, Minneapolis, Portland, Seattle and more.

We are looking for an experienced Manager of Coaching Quality to stand up and run a centralized quality management function for our 300+ person health coaching organization. The right candidate for the role is exceptionally passionate about providing feedback for growth and improvement, and enjoys building feedback loops that drive outcomes. You are ready to collaborate with product and coaching managers to build systems that utilize both tooling and human effort to efficiently and effectively assess performance and deliver feedback to an individual. You are comfortable using qualitative and quantitative data as a source of feedback. Furthermore, you know how to provide feedback in a way that holds an individual accountable to expectations, and empowers them to change their behaviors where necessary. 

WHAT YOU'LL ACCOMPLISH

• Stand up a quality management function for a 300 person (and growing) coaching organization.
• Design scalable approaches to quality management, balancing the use of tooling, data and human effort. 
• Continuously update and maintain QA rubrics in accordance with role expectations and desired outcomes.
• Collaborate with team managers to ensure feedback is communicated with clarity and empowers behavior change. 

WHAT WE'RE LOOKING FOR

• Previous experience leading a QA department for large teams. 
• Previous experience setting up or working within a Quality Management system. 
• Detail oriented. Doing things the right way is a value of yours. 
• Providing feedback in a way that drives outcomes and empowers an individual is a skill you are known for.

WHAT SHAPES OUR COMPANY

• Trust: We trust our teammates to always act in the team and company’s best interest. 
• Hustle: We’re creative, we’re unrelenting, we find a way.
• Effective communication: We’re prompt and concise. 
• Learn-it-all (vs know-it-all): We’re always willing to learn. 
• Frugal: We don’t waste money and especially not time

WHAT YOU'LL LOVE ABOUT US

• Competitive compensation with meaningful stock options
• Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents) 
• FSA/HSA accounts
• Family & fertility benefit through Maven Clinic
• 401K match 
• 3 months paid parental leave
• Professional Development budget 
• Monthly wellness benefit
• Generous mental health stipend
• Noise-cancelling headphones
• Work from home policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested - we'd love to hear from you. No recruiters, please.

Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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