Who We Are:

The Manager of Professional Services is a leader with experience building and growing a Professional Services practice in a high growth SaaS organization. This is an exciting role for a team player who is looking to shape how KeepTruckin delivers technical engagements for our customers. The qualified candidate will have the opportunity to support the Professional Services department by ensuring that KeepTruckin’s technical customer solutions offerings are delivered through fast, efficient, and thoughtful processes. They will guide a team of Solutions Engineers too ensure they are supported through the API, feature and integration initiatives being driven with KeepTruckin’ customers. A strong technical background and an excellent ability to partner with customers, external business partners and colleagues in Sales, Engineering and Customer Success alike is a must.

What You'll Do:

- Build, scale and lead our Solutions Engineers
- Own our strategy, hiring, implementation methodology, project success criteria for our technical solutions engagements
- Develop and implement KPIs to ensure the success and timeliness of solutions activities
- Support project scoping by building processes for Project management best practices
- Guide the efforts of the team while providing oversight to senior leaders and stakeholders on all active implementations while ensuring that KeepTruckin delivers agreement on time, on budget and to a high degree of quality and customer satisfaction
- Ensure adherence to best practice implementation processes while continuously working to improve project management operations
- Be the escalation point for project issues both internally and externally with business partners and customers while seeking to always drive customer alignment and accountability

What We're Looking For:

- Exceptional project management skills including mastery of various frameworks including Waterfall, Agile Project and Scrum.
- Engineering background strongly preferred, candidate should have a working knowledge of in software development lifecycles, integration platforms (e.g., MuleSoft, Dell Boomi), enterprise APIs, and/or cloud platforms (AWS, GCP, Azure)
- Experience recruiting and leading a high-functioning team
- 5+ years client facing software implementation and/or consulting experience, with demonstrated success managing enterprise scale SaaS projects
- Ability to confidently interface and build trust with cross functional stakeholders, including Account Executives, Account Managers and Customer Success Managers.
- Strong negotiation skills with the ability to make trade-off decisions
- Working familiarity with technical builds, including but not limited to API integrations, SQL queries and complex software environments.
- Experience with the trucking and/or logistics industry is an asset

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.

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