Manager, Vigilance MDR

| San Francisco | Remote
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About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

About the role:


SentinelOne’s Vigilance MDR (Managed Detection & Response) team is a global group of security experts responding to attacks on our client’s networks, 24/7/365.  Vigilance MDR  is responsible for providing top-tier analysis, investigation, and containment actions on several million endpoints across the globe and across all industries.  Our team incorporates incident response, threat intelligence, and SOC support services for global clients.

SentinelOne’s Vigilance MDR Team Lead / Manager is responsible for leading the Americas MDR team. This person will oversee the continued growth and day-to-day operation of the Americas team to support our group goal to remain the leading MDR service in the industry.  The Americas MDR team lead will be accountable for the team’s mission to meet all SLA’s, and play a key role in the team's growth and expansion.  The Americas MDR team lead should be responsible for meeting our Americas team growth goals, and ensure new-hires onboard successfully while growing and developing the existing team.  

The successful candidate will work with regional leaders to ensure smooth global operations, inspire a team of experts to continually serve our clients with industry-leading analysis, and proactively identify and resolve any issues. 


Major responsibilities:

  • Lead the Americas team to meet all of our SLA’s and standards expected by our customers while constantly raising the bar and improving team performance in all metrics proactively.
  • Lead and directly mentor your team members while building individual career paths for each team member and assisting them to continue their growth in accordance to group and company vision.
  • Help to develop and maintain group methodology and best practices to assure all regional teams meet their objectives. 
  • Assist in developing and measuring analyst performance monitoring system (KPI’s) to be reviewed weekly with the leadership team. 
  • Oversee the continued implementation and development of Virtual Teams and projects; support your team members in achieving their goals as set by you.
  • Proactively identify potential service improvements and issues and drive the adoption of (or modifications to) technologies and methodologies to improve MDR service, leverage your team members and be their voice on platform improvements, both from the Vigilance MDR platform side but also towards the SentinelOne product suite.
  • Oversee your team members’ responses to client escalations to ensure satisfactory resolution of issues. Participate in QBRs for major clients.
  • Take a key role in building the team members’ career paths and assist them in progressing towards them. 
  • Lead by example to reinforce our core values amongst the team: 
    • Trust – We earn our client’s trust via technical expertise and a customer-first mindset.
    • Accountability – Every team member contributes to our group’s success via diligently fulfilling their assigned duties.
    • Collaboration – The Vigilance MDR team works closely together and with our threat intelligence, research, DFIR, hunting, and product teams to make every client experience a success.
    • Relentlessness – We will leave no stone unturned to provide outstanding service and fulfill our client’s needs.
    • Ingenuity – If no tool exists to enable our service, then we will create one.  There is always a way to improve existing methodologies.
    • Community - The Vigilance team supports each other as we grow and improve ourselves and our service.
    • Strive for perfection. We can always improve. The bar gets raised constantly. 


Required Knowledge & Experience:

  • Proven experience managing complex customer issues and working directly with large international enterprise customers. 
  • Experience cooperation with various RnD teams to resolve technical issues and implement new features. 
  • Ability to provide both technical and business leadership
  • Expert level SentinelOne or equivalent EDR/EPP platform investigative knowledge
  • Expert-level technical investigative knowledge in Windows, Linux, and OSX operating systems
  • Understanding of malware and the forensic artifacts it leaves on endpoints
  • Proven ability to inspire and lead team members and projects. 
  • At least 4 years of experience as a SOC/MDR/malware analyst/DFIR/IR
  • At least 2 years of experience in a team leadership role
  • Fluent English and communication skills

Why us?

You will work on real-world problems and make an impact by protecting our customers from cyber threats. You will join a cutting-edge project and will be able to influence the architecture, design and structure of our core platform. You will tackle extraordinary challenges and work with the very BEST in the industry. 

  • Medical, Vision, Dental, 401(k), Commuter, and Dependent FSA
  • Unlimited PTO
  • Paid Company Assigned Holidays
  • Paid Sick Time
  • Gym membership reimbursement
  • Cell phone reimbursement
  • Numerous company-sponsored events including regular happy hours and team-building events

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles. 

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Location

444 Castro Street, Mountain View, 94041

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