Market Manager, Florida
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.
Introducing Our Hybrid Working Model
As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.
OVERVIEW
Our Instacart Operations team is seeking an Market Manager for the Regional Operations team.
About our Regional Operations team: The Regional Operations team drives success and engagement for all shoppers by working locally to build relationships, understand and address their needs, and support them in serving their customers. Regional Operations will work hand-in-hand with other teams to foster a pro-shopper culture that preserves our direct working relationship with employees.
Highlights: Operations is core to Instacart’s success, and as such, our team moves fast and thrives on solving difficult problems. As a Market Manager you’ll drive success and engagement through a team for all shoppers by working within a large geographical region to build relationships, understand and address their needs, and support them in serving their customers / partners. You’ll manage area managers, support our shopper community, partner closely with retail partners, and drive initiatives that contribute directly to our most important company goals. Our Market Managers are strong innovators, and are heavily involved in many of our strategic initiatives.
Want to learn more? Lettuce show you the way!
ABOUT THE JOB
- Lead and manage a team of Area Managers who oversee our In-Store Shopper operations, as well as Full Service Shoppers, to ensure flawless service delivery to our customers daily
- Identify opportunities and work cross functionally to build and execute programs to engage, recognize and support all shoppers in your region
- Identify operational opportunities and inefficiencies to help improve and ideate new processes
- Develop and represent shopper-focused insights to inform broader critical initiatives of shopper pain points in your markets
- Monitor and influence relevant marketplace metrics for shoppers in your area of responsibility
- Act as your market’s regional SME when collaborating with other operational pillars on shopper-facing product rollouts and initiatives
- Own all market-specific metrics and KPIs for employee shoppers, including shopper efficiency, quality, staffing, overage, underage, and many others
- Support your team in building their skills and advancing their personal development goals
- Contribute to regional growth through identifying new coverage areas and shopper acquisition strategies
- Develop and support retail partner relationships at the local and regional level
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset
- Initiate and lead processes to ensure qualified applicants join our shopper community
- Support regional General Managers on impactful projects for continued operating efficiency and growth. Serve as a SME and contributor on national initiatives
- Maintain a high emotional intelligence and ability to work with, coach, and manage a diverse workforce
- Provide an operational perspective to teams at HQ including logistics and community operations to ensure best practices and protocols.
- Spend up to 50% of time in the field (at retail locations, community events, and more)
ABOUT YOU
We rely on our values to guide our decisions: “Solve for the Customer”, “Every Minute Counts”, “This is Your Baby”, “Go Far, Together” and “Of Course, But Maybe”.
What does this mean for your role? We are looking for someone who has:
- Bachelor’s Degree or equivalent work experience
- At least 5 years of people management experience
- Background in retail, finance, consulting, operations, or a similar role at a tech company
- Strong communication skills, can effectively communicate at the corporate and retail level
- Ability to interpret data and take a quantitative approach to decision making
- Comfortable working in a fast-paced and self-motivated environment, enjoys autonomy
- Experience guiding creative solutions to complex problems
- High attention to detail and strong execution skills
- Familiarity with the tools of the trade (eg. Excel, G Suite, Google Drive)
- Strong critical thinking ability in technical & non-technical issues
- Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
Bonus if you…
- Have advanced experience with Excel and G Suite doc/file platform
- Knowledge and experience with SQL and/or Tableau
- Exposure to P&L ownership, finances
- Have demonstrated experience with development planning and having development conversations
- Have driven team engagement initiatives
- Lean/Six Sigma Certification
- Experience leading distributed teams across multiple geographies
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