About Faire

Faire is an online wholesale marketplace built on the belief that the future of retail is local. There are over 1M independent retailers in the U.S. and Canada doing more than twice the revenue of Walmart and Amazon combined. At Faire, we're using the power of technology and data to connect a growing community of over 150,000 brands and independent retailers around the world. Picture your favorite boutique in town — we help them discover the best products to sell in their stores. By empowering entrepreneurs with the right tools and insights, we believe that we can level the playing field so that small businesses can compete with big box and e-commerce giants. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

We’re looking for a Marketplace Operations Sr Associate / Lead to drive critical initiatives across Marketplace Ops functions - including Brand Operations, Marketplace Quality and Trust & Safety.  As a member of the Marketplace Ops leadership team, you will drive strategic, analytical and operational projects and implement processes and programs with the goal of unlocking how quickly brands can join Faire and ultimately be successful on the platform.  You will work closely with Mktplace Ops team leads and other cross-functional leaders to ensure we are building a scalable, high quality marketplace for our brands and retailers, alike. 

This is an ideal role for someone who wants to work as a high-impact individual contributor within a functional area and have the opportunity to lead projects from strategy to execution to ongoing implementation and iteration. 

In this role, you will: 

• Be a core member of the Marketplace Operations leadership team, helping to build and scale the function
• Design and build foundations for a variety of “0-1” work across the Marketplace Ops function, such as piloting new operating models for our brand onboarding experience 
• Drive strategic, analytical and operational projects and be responsible for the execution, monitoring & ongoing implementation of scalable operational programs and processes
• Lead cross-functional initiatives and strategy with key stakeholders to ensure success of team and joint company goals

Basic Qualifications

• A Bachelor’s degree and 5+ years of experience in operational roles at high-growth companies (ideally marketplace businesses), with some background in consulting, finance, business operations or strategy preferred but not required
• Experience in fast-paced, ambiguous environments driving projects from strategy through implementation; happy to roll up your sleeves to get any job done
• Highly analytical and data driven -- can drive complex analyses and translate into key actionable insights; can manage projects to KPIs and metrics
• Ability to work cross-functionally with data science, product, engineering, sales, brand management, and business operations teams to achieve business objectives
• Excellent written and verbal communicator 
• Ability to operate effectively under pressure and deliver results
• Ability to use data to inform key decision making and strategic direction; sound business judgment to run process improvement tests 
• Ability to balance competing priorities with proven record of delivering results
  

Preferred Qualifications

• Knowledge of SQL
• Experience in dual-sided marketplace and/or high-growth startups
• Experience within a fast-paced environment
• Experience managing business process outsourcing (BPO) relationships 

Why you’ll love working at Faire

• We are entrepreneurs: We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.

• We are using tech and machine learning to level the playing field: We are using the power of technology and data to connect brands and boutiques from all over the world, building a thriving community of over 100,000 small business owners.

• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.

• We are curious and resourceful: We always find a way to get the job done and come up with creative solutions to whatever problems are standing in our way. People at Faire are insatiably curious. We lead with curiosity and data in our decision making and reason from a first principles mindset. 

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have offices in San Francisco, Kitchener-Waterloo, and Salt Lake City. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. To learn more about Faire and our customers, you can read more on our blog. 

Faire is being built for entrepreneurs, by entrepreneurs.