Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 3,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.

As the Business Systems Analyst supporting the G&A Function, you will focus on becoming the trusted technology partner for the HR, Finance, and Legal organizations. As part of this role, you will work with the operations teams in the various business functions to understand their functional and technical needs, identify and implement SaaS applications to address the business needs, and become the single point of contact for supporting and enhancing the business applications for the users.

Responsibilities:

• Interact with the key internal business stakeholders – to understand their functional needs and build out these capabilities
• Partner with Product Managers on the Freshworks product teams to understand and align the product roadmap to the functional requirements
• Own and write comprehensive functional specifications.
• Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision
• Actively work with internal development teams to conduct gap analysis of different solutions (both internal and external) and identify the best path forward. 
• Champion and provide oversight for initiatives during the Technical Delivery process.
• Develop, test and deploy customizations and new functionality based on changing business needs
• Lead and conduct project activities based on an agile approach
• Collaborate on all business readiness activities including end user training, product testing, rollout, iteration and support.

Qualifications:

• 5+ years Financial ERP System Administration experience (NetSuite preferred)
• Strong desire to take ownership of a set of business needs and drive delivery of operational and technical processes to meet these product needs
• Strong domain expertise working with finance and/or HR and cross functional teams in a high technology company
• Understanding of business processes in the finance and HR domain, including but not limited to; Accounting, AR, AP, HRIS, Revenue Recognition, etc.
• Ability to rationalize when to build vs. when to buy
• Bachelor's Degree in computer science, engineering or an equivalent combination of skills, training, and experience is required
• Strong understanding and experience working in an agile development methodology as a product owner
• Software development background is a plus
• Excellent written and verbal communication skills
• Collaboration mindset – this is a highly cross-functional role
• A do-what-it-takes attitude