Why you'll love Cisco Meraki

We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

As part of the Escalations Team

• You will be part of a Technical Services team of Senior Engineers who are the "last line of defense" for systemic technical issues experienced by our biggest customers that can't be resolved through the normal support process
• Your average work week might consist of working on assigned critical issues, responding to and monitoring new escalations, automating test plans associated with critical issues, and working on projects
• Travel to our offices in either San Francisco or Chicago quarterly to connect with the local teams there, and be the first preference when our expertise is needed by our customers on-site (up to 20% travel)
• We provide the highest level of technical support for all Cisco Meraki products to our customers, partners, account teams, as well as other support engineers. As a member of this team, you'll be empowered to work across departments and mobilize resources.

What you'll be doing

You'll dedicate 60% of your time to operational responsibilities

• Build, execute, and analyze technical test plans to acquire the data needed to resolve issues in mission-critical networks
• Model RF, network, and application performance using both in-house and industry-standard tools
• Navigate difficult political conversations, and strategically take charge of sophisticated situations
• Read, weigh in on, and scope new and existing defects
• Collaborate with your local account team regularly to ensure their most pressing issues are being looked after and our customers are satisfied

You'll dedicate 20% of your time to professional development

• Focus on industry certifications and learn programming languages
• Attend industry meetups, webinars, and conferences
• Know the latest networking standard methodologies and competitor solutions
• Explore new tools and investigate advancements in the field of computer networking

You'll dedicate 20% of your time to expert-level documentation and OKRs

• Use the knowledge you've gained from operational work to create in-depth documentation to help others
• Present new discoveries and interesting issues to the Support Team and other Meraki business units to share insights
• Identify existing process-gaps, and create and deploy projects to correct them

Who you are

• You have 5+ years of experience as a Senior Network Engineer
• You have an active enrolment in or completed an associate level networking certification
• You have experience completing a programming or automation project
• You have exposure with handling critical issues
• You have recorded documentation efforts
• You have proven troubleshooting skills with wireless, routing and switching, network security (such as ASA, Firewall, VPN), or closed-circuit video in large-scale deployments

Why Cisco Meraki

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.