WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance, and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

About the Role

Walkme is looking for a dynamic, to join our San Francisco Team as an Operations & Facility Director. You will be responsible to delivery of Facility Management Operations. You will ensure all contract deliverables with third-party service providers are met including operational up time, cost savings plans, energy reduction programs, service improvements and introduction of best practices and innovations.

What You’ll Own

• Manage office facilities including office managers and receptionists
• Manage the performance of operations and maintenance within US region, ensuring all contract deliverables are met within the prescribed budget
• Guide the development of procedures for all US facilities
• Put the employee experience at the fore-front of important projects and office procedures
• Manage the operation and facility budget and assess cost-saving in all US offices. Ensuring facility procedures comply with local, state, and federal regulations
• Ensure reliable cost-effective services are provided according to best practice
• Oversee facility inspections for quality assurance on a periodic basis
• Manage real estate and facilities related projects across the region
• Manage lease negotiations and tenant improvement projects for all offices
• Coordinate the management of field offices working with resources from multiple departments
• Operate and maintain operational facilities in a manner compliant with corporate and statutory health and safety policies, regulations and procedures
• Grow relationship with property manager, building security and building engineering staff
• Build relationship with 3rd party vendors, including janitorial, beverage and snack, moving and security
• Collaborate with accounting team to ensure invoices are paid promptly with appropriate supporting documentation
• Implement a systematic portfolio and facilities management audit and improvement program
• Be an escalation point for any Walkme US issues related to facilities or estates

What You Need to Succeed

• Completed bachelor’s degree in engineering, business, or real estate
• Minimum 5 years’ experience in Facilities Management/Building Operations
• Willingness to travel a minimum of 10%
• Dedicated commitment to internal customer satisfaction
• Leadership experience in FM related business within the Region

What you will love about us!

• Full health coverage for employees, WalkMe pays 100% of employee premiums and 50% of family premiums and has a generous vacation policy to encourage a healthy work-life balance
• Weekly themed happy hours every Friday and catered lunch to promote community within a casual office environment
• Series G startup with $90 million raised in our last round.
• Ranked in the top 50 on USA Today’s best places to work with brightest futures and Ranked in the top 50 on Forbes Cloud 100 list along with other numerous accolades, just check out our webpage!
• Our product is used internationally by companies like Hulu, Amazon, PayPal, Microsoft, Airbnb, Zuora, Adobe and more!

WalkMe is proud to be an Equal Employment Opportunity Employer. WalkMe does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

WalkMe is currently not hiring individuals who now or in the future require sponsorships for employment visa status. However, as an international company, we offer new job opportunities worldwide. https://www.walkme.com/careers/

TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.