Who is Mindstrong

Mindstrong is a research-driven, consumer-focused mental healthcare company working to unlock a new virtual care model for delivering healthcare to people living with a serious mental illness (SMI) through innovations in measurement science, and care delivery. Our services are offered to people with an SMI through active partnerships with several nationwide health insurance payers.

As a Series C company, we have a blend of science, technology, and healthcare talent to help us unlock this paradigm-shifting approach, including the likes of National Institute for Mental Health, Stanford Center for Neurobiological Imaging, Uber, Facebook, Google, Apple, Oscar Health, and CMS.

We’d love to talk more!

What is the Operations Manager role?

The Operations Manager will be responsible for helping us scale our business nationally, bringing our innovative approach to mental healthcare to a larger SMI population. This role will focus on defining and improving key business processes that will enable us to run an efficient and effective clinical practice. The right person for this role thrives on creatively solving hard problems, digging into data to find opportunities for improvement, and delivering business results. This role is for you if you love hard operational challenges — you should be highly self-motivated, a strong team player, and eager to tackle whatever challenges come your way.

What You’ll be Doing 

• Develop and optimize key processes related to our business operations
• Define, track, and broadcast key metrics that will inform our team’s strategy
• Identify operational opportunities and collaborate cross-functionally to deliver impact
• Create and execute a launch playbook for new states and/or partnerships
• Initiate and run large, complex and cross-functional projects covering our healthcare operations, including assessing member engagement patterns, developing scheduling processes and systems, forecasting and managing clinical capacity

Who You Are 

• Self-starter: You thrive in a start-up because you find the most valuable ways to add value without being asked
• Ownership mentality: You take projects from inception to completion with little guidance
• You’re excited to dive into technical problems, and no task is beneath you
• Creative problem-solver: You come up with innovative ways to solve challenging problems
• Analytical: You leverage data and modeling to make decisions
• Collaborative team player: You’re willing to take on any task, no matter how great or small
• Bonus: Healthcare expertise or experience, especially in behavioral health systems, or telemedicine

Your Background and Skills 

• 5+ years working in consulting, strategy and planning, business operations (lean/six sigma/etc.), or product management
• Experience launching new business segments and/or products
• Experience developing business models and/or analyzing data to make decisions
• Experience creating, optimizing and scaling day-to-day business processes
• Startup experience or experience working in a fast-paced and changing environment
• Bonus: Experience in a healthcare or health tech
• Bonus: SQL and/or Looker/Tableau and/or Microsoft Excel

Competitive Benefits:

• Medical, Dental, and Vision coverage
• 401k
• 10 paid holidays
• Unlimited PTO 
• Fully stocked kitchen and catered lunches
• Casual dress code
• Telecommuting benefits

Join us in our journey to transform the future of brain health!

Mindstrong is proud to be an Equal Employment Opportunity employer that celebrates diversity. We are committed to providing equal employment opportunities to all employees and applicants. All individuals seeking employment at Mindstrong are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment. Mindstrong also strives for a safe and robust workplace and prohibits harassment of any kind. If you have a disability or special need that requires accommodation for interviewing, please let us know by emailing [email protected]