Next Insurance is a fast-growing startup based in Silicon Valley that is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. As the leading digital insurtech company transforming small business insurance, we just announced a $250 million new funding round, bringing the company’s valuation to $4 billion and total funding raised to more than $880 million!

Next Insurance is looking for explorers who are filled with curiosity, have the desire to travel the unbeaten path, and realize new heights in providing small business owners with the peace of mind to run their businesses. If you move fast, are customer-focused and willing to challenge the status quo, Next Insurance might just be your next journey.

We’re looking for a highly strategic and customer-obsessed Operations Manager to join Community Success and lead a small but impactful team of Operations project managers. The CST mission is to enable data-driven, community-centric solutions that drive phenomenal service at scale. You should be a passionate advocate for the user experience, have a proven track record of effective people management, and demonstrate competency in driving strategic objectives and operational efficiency. This is a high impact role with broad responsibilities in a rapidly growing business with a deeply collaborative, team-first culture. 

What You’ll Do:

• Lead, energize, and support a team of Operations project managers in various cross-functional initiatives through day-to-day problem solving, collaboration with stakeholders, and effective feedback.
• Develop team roadmap in partnership with other Ops leaders, define success metrics, and enable your team to deliver high-impact results on time.
• Innovate ways to elevate the customer/community experience and drive operational excellence in a rapidly-scaling support operation.
• Cultivate a strong and inclusive team culture that embodies Next values and drives engagement.
• Hire, train, and develop promising early/mid-level talent.
• Escalate the team’s abilities in using data to drive storytelling and hone skills in clear and accessible communication.

What You’ll Need:

• 2-4 years' proven experience in an Operations management position or similar role
• Ability to coach and manage project managers with various levels of experience
• Strong analytical skills and experience using data-driven strategies to get results
• Excellent organizational skills to guide multiple project schedules
• Scrappy, resourceful and able to find answers that may not be obvious
• BS/BA degree required
• Must be willing to take & pass CA Insurance License Exam

Unstoppable Qualities: 

• Proven track record implementing scaling solutions or process optimization, ideally at a high growth company
• Excellent presentation skills

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.