Ops Risk & Control Lead at Affirm

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly. 

The Customer Operations organization at Affirm is continually evolving and expanding as the company grows and strives to deliver excellent service to our customers. The Operations Risk & Control Lead role sits within the Operational Excellence team, uses components of an Operations Risk management framework, and issues management framework to continuously provide oversight, measure and assess levels of risk and to raise, report, and support the remediation of issues across the organization.

In this role, you will be the champion for risk identification and driving change; you will build and implement our strategy on risk evaluation, partner cross-functionally with different facets of the business and help build a culture of risk awareness.

What You'll Do:
  • Issues Triage: confirm, validate, and raise technical issues and act as primary liaison between Operations and Affirm’s Legal, Compliance & Technology teams.
  • Regularly participate in cross-functional forums to present findings and trend analysis.
  • Partner with cross-functional teams to scope, size and propose improvements to fix recurring issues.
  • Provide timely support for urgent partner concerns and severe issues.
  • Support Affirm’s specialized process to make sure cases are being accurately handled and not missed.
  • Responsibilities include but are not limited to: reviewing reports and cases as needed to identify trends; ensuring agent mentoring is completed in a timely manner; providing access to partners for multi-level risk occurrences; and continuing to iterate on the overall process to ensure accurate reporting.
  • Provide assistance in identifying new and existing risks facing the Operations organization for which controls or surveillance are lacking.
  • Provide support in recognizing and advising on the development of key risk indicators.
  • Advocate in analyzing trends to recognize and develop strategies for addressing chronic issues and process optimization; may present findings to internal partners to drive prioritization of improvement opportunities.
What We Look For:
  • A strong risk and control approach with a passion for identifying and mitigating risk, working with Operations leadership to inspire change, challenge the status quo, and hold teams accountable for risk mitigation initiatives.
  • 5+ years of practical experience working in Audit, Internal Controls, Risk, or Operations within financial services or related industries.
  • Strong analytical skills with the ability to multitask and prioritize, including significant time-management skills.
  • Self-starter that can navigate a growing Operations organization.
  • Ability to work cross functionally with senior leaders and cross-functional partners to identify and assess risk.
  • Proven track record of successfully supporting the management of operational risks including developing control enhancements, process improvements, etc.
  • Thrives in a fast-paced, team environment with frequent change and a rapidly growing team
  • Ability to make measured, objective, data-driven recommendations daily.
  • Strong risk and control mentality, passionate about complex problem solving.
  • Innovative and flexible in suggesting recommendations and ideas; able to influence key partners.
  • Willingness to support outside of normal operating hours to handle ad hoc issues / act as on-call on a rotational basis.

Location - Remote U.S.

Please note that visa sponsorship is not available for this position.

Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia.  Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.

If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages


Affirm is a remote-first company! Our brick and mortar offices remain operational and accessible for anyone to use on a voluntary basis.

What are Affirm Perks + Benefits

Affirm Benefits Overview

Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, Salt Lake City, San Francisco, and Toronto.

Affirm’s benefits are made for you. Spending wallets provide access to food, lifestyle, technology, and family planning wallets for your expenses. If your role is remote, you can set up shop anywhere in your home country. Generous time off enables you to take the time you need when life happens. Health benefits that include vision, dental, and mental health programs. We have a simple, flexible and transparent remote-first compensation structure so you can make the best decisions for yourself and your family. Our parental leave policy includes 18 weeks’ paid leave for birth and non-birth parents, and a 4-week return-to-work transition program, at full base pay. We also offer 24 company-wide paid days off (on top of our generous time off policy) which help our teams collectively pause to recharge.

Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting nonprofit causes in our communities.
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity and Inclusion Council is comprised of Affirmers from across all organizations and levels working together to build towards a more diverse and inclusive workforce.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Affirm supports paid parental leave for periods of disability and for baby bonding.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Affirm provides leaves of absences for eligible employees under the federal Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA).
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Pushing the envelope together: Diversity, Equity, and Inclusion (DEI) in 2020

Diversity, equity, and inclusion are integral to the cultural fabric of Affirm. We’re dedicated to making improvements and sharing our learnings with the broader community. While we’re proud of our progress, we recognize the work still needed to be done. People Come First is not just a value at Affirm, it drives the work we do everyday and we look forward to continuing the work around us.

View Affirm's 2020 U.S. Diversity, Equity, and Inclusion report here: http://bit.ly/affirmdei2020

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