Order Operations Manager

| Peninsula
Sorry, this job was removed at 4:35 a.m. (PST) on Wednesday, August 25, 2021
Find out who's hiring in Peninsula.
See all Operations jobs in Peninsula
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What we are looking for:

The Order Operations Manager will own the global order operations process and manage all incoming worldwide sales orders. The ideal candidate will be a self-starter who can jump into the day-to-day issues as they arise and will also manage a team of order processing specialists. This candidate will be responsible for ensuring efficiency across the entire sales order process and will create a smooth transition to the various fulfillment teams. An ideal candidate will have strong attention to detail but will also have what it takes to handle working in a fast-paced “rocketship” growth environment. 


Key Responsibilities

  • Ensure the timely completion of all SentinelOne worldwide sales orders
  • Resolve sales order issues as they arise, working closely with deal desk, sales, finance, sales operations, customer success, and legal
  • Maintain and spearhead the sales order process from beginning to end
  • Lead a team of order processing specialists
  • Maintain and enforce the SentinelOne global bookings policy, ensuring compliance across all incoming sales orders
  • Ensure the successful post-sales handover to customer success and revenue accounting
  • Assist partners with order-related questions and issues
  • Provide bookings KPI’s / reporting as needed on an ad-hoc basis


Skills & Experience

  • Bachelor degree in Finance, Management, Accounting or Economics; MBA a plus
  • Minimum 2-4 years of broad experience in order operations, sales operations, deal desk, or accounting/finance
  • Minimum 1-2 years of SFDC (Salesforce.com) experience 
  • Ability to work with Revenue Accounting & Legal to understand our revenue guidelines and ensure deals are processed accordingly
  • Strong attention to detail when reviewing the documentation
  • Ability to identify and suggest areas of improvement across the entire sales order -> fulfillment process
  • Excellent communication and customer service skills with various levels across the organization
  • Strong analytical skills with competencies in Excel and g-Suite
  • Working understanding of sales orders and channel sales a plus
  • Experience working in a rapidly growing SaaS company a plus

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles. 

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

444 Castro Street, Mountain View, 94041

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about SentinelOneFind similar jobs