At GoodRx, we believe that all Americans should have access to convenient and affordable healthcare. As a nation, we spend about $3.5 trillion annually on our healthcare, but too many Americans struggle to get the care they need, and prices just keep rising. Our marketplaces for prescription medicines and telehealth have helped Americans save $20 billion since 2011. GoodRx is a profitable business funded by top-tier investors; we're based in Santa Monica with additional offices around the country. We're a low-key and tight-knit group that likes to find new ways to fix big problems. If you share our belief that you can do well by doing good, let's talk.

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

At HeyDoctor, a division of GoodRx, our mission is to make healthcare more affordable and accessible for all Americans. People can get treated by a doctor in minutes on the HeyDoctor telemedicine platform for a variety of conditions, instead of having to wait days for an appointment at a regular doctor's office.

About the Role

We’re seeking a full time patient advocate to represent GoodRx and HeyDoctor to our patients. Our team of Patient Advocates are often the first and last interaction our patients will have with HeyDoctor — and couldn’t be more important in our mission of building the most trusted healthcare brand in America.

This is an entry-level position with a primary focus on customer service. In this role, you’ll help patients quickly resolve issues and help us build internal processes to better serve our patients. This is an incredible opportunity to help build the first healthcare brand that people can love and create an exceptional experience for customers across the country.

To be considered, please copy and paste this URL into your address bar and complete the form: https://airtable.com/shraNVLrbMQMfCgjd

Responsibilities:

• Field and respond to patient questions and needs via our custom designed patient care portal
• Troubleshoot issues with account management, shipments, billing, and more
• Consolidate and report common technology issues patients face to the product and development team
• Develop and implement initiatives to improve or automate processes related to patient care and Operations
• Be the voice of the patient during internal conversations
• Find ways to raise the bar on patient care, to ensure we’re always delivering the best possible experience to everyone

Skills & Qualifications:

• At least 1 year of experience in a customer support or other customer-facing role
• Superb judgement, the ability to think quickly on your feet, and deep empathy
• Great written and verbal communicationExperience with ZenDesk, or another customer support ticket system, is a major plus!
• Aptitude and enthusiasm to learn the ins and outs of a fast-moving startup

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $20 billion using GoodRx and 15 million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.