Program Manager, Onboarding at Unity Technologies

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The opportunity

Unity’s Customer Success Organization is looking for an ambitious, results-driven Program Manager for our Customer Success organization. Nothing excites you more than working in a fast-paced environment, and with the highest level of integrity.

As a Program Manager, you will own the performance of several coordinated efforts to support our Customer Success Management team, driving on-time delivery of all projects. You will be a key stakeholder of our subscription business, with a focus on building programs to support the retention and improving attainment of Customer Success targets, including: Onboarding, Adoption, Engagement, Renewal, etc.

The Customer Success team embodies all Unity values to deliver an exceptional customer experience: Users First, In it Together, Best Ideas Win and Go Bold. A curious, eager-to-learn mindset will serve you well.

What you’ll be doing

  • Work closely with the Senior Manager, Customer Success and other functional leads to ensure organization-wide alignment on the Onboarding program objectives
  • Design and implement both tech-touch and human-assisted programs to improve leading indicators of retention, starting with Time-to-Value (TTV)
  • Contributing to and influencing the global customer success strategy
  • Create, manage, and deliver a cross-functional, lifecycle-spanning Customer Advocacy program
  • Adapt to the ever-changing landscape of Unity products and services, executing repeatable plays to efficiently onboard customers across segments

What we’re looking for

  • Outstanding organizational skills and the ability to manage multiple projects and requests
  • Strong operational discipline with an analytical, process-oriented mindset
  • A collaborative mindset, looking to multiple paths forward to achieve outstanding results
  • Excellent communication and presentation skills, both verbal and written

You might also have

  • Experience with Customer Success systems like Gainsight
  • AEC/ATM/Games/Media & Entertainment domain expertise
  • Remote/distributed work experience
  • You love games and technology

Life at Unity 

Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices. 

The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit www.unity.com

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.


L'opportunité

L’organisation Customer Success de Unity est à la recherche d’une ou d’un gestionnaire de programme ambitieux et pragmatique. Vous êtes très enthousiaste à l’idée de travailler dans un environnement en constante évolution où l’intégrité est très importante.

En tant que gestionnaire de programme, vous serez responsable des performances d’un certain nombre d’efforts coordonnés destinés à soutenir notre équipe Customer Success Management, en assurant la livraison de tous les projets dans les délais impartis. Vous deviendrez une partie prenante essentielle de notre activité d’abonnement. Vos efforts porteront sur la mise en place de programmes visant à soutenir la fidélisation et à améliorer la réalisation des objectifs de réussite des clients, notamment l’intégration, l’adoption, la participation, le renouvellement et bien d’autres.

L’équipe Customer Success incarne toutes les valeurs de Unity pour offrir une expérience client exceptionnelle : placer les utilisateurs au centre de nos priorités, travailler ensemble, faire gagner les meilleures idées et encourager l’audace. Un état d’esprit curieux et désireux d’apprendre sera un atout.

Ce que vous allez faire

  • Travailler en étroite collaboration avec le gestionnaire principal du service Customer Success et d’autres responsables fonctionnels pour assurer une harmonisation à l’échelle de l’organisation s’agissant des objectifs du programme d’intégration
  • Concevoir et mettre en œuvre des programmes à la fois techniques et humains afin d’améliorer les indicateurs responsables de la rétention, à commencer par le délai de rentabilité (TTV)
  • Contribuer à la stratégie globale de réussite des clients et l’influencer
  • Créer, gérer et mettre en œuvre un programme interdisciplinaire de défense des intérêts des clients, qui englobera l’ensemble du cycle de vie d’un projet
  • S’adapter au paysage toujours changeant des produits et des services Unity, en exécutant des opérations reproductibles visant à attirer efficacement la clientèle, tous segments confondus

Ce que nous recherchons

  • Des compétences organisationnelles exceptionnelles et une capacité à gérer de front plusieurs projets et demandes
  • Une discipline de travail rigoureuse accompagnée d’un esprit analytique et orienté vers les processus
  • Une mentalité de collaboration, tournée vers la recherche de multiples voies pour atteindre des résultats exceptionnels
  • Excellentes capacités de communication et de présentation, tant à l’oral qu’à l’écrit

Vous avez peut-être également

  • Expérience avec les systèmes de réussite client comme Gainsight
  • Expertise dans les domaines de l’architecture, de l’ingénierie, de la construction, de l’ATM, des jeux vidéo, des médias et des divertissements
  • Expérience professionnelle dans un environnement distribué ou à distance
  • Vous êtes passionné de jeux vidéo et de technologie

La vie chez Unity

Unity est la plateforme la plus utilisée au monde pour la création et l'exécution interactive de contenu 3D en temps réel (RT3D). Des créateurs, notamment des développeurs de jeux vidéo, des artistes, architectes, concepteurs automobiles et cinéastes, utilisent Unity pour donner vie à ce qu'ils ont imaginé. La plateforme de Unity offre un ensemble complet de solutions logicielles pour créer, exécuter et monétiser du contenu interactif 2D et 3D en temps réel pour les téléphones mobiles, les tablettes, les ordinateurs, les consoles et les appareils de réalité augmentée et de réalité virtuelle. 

Notre équipe de plus de 1400 personnes assignées à la recherche et au développement fait en sorte que Unity soit à l'avant-garde du développement et assure un soutien optimal pour les plus récentes technologies et plateformes. Les applications développées par les créateurs au sein de Unity ont été téléchargées plus de trois milliards de fois par mois en 2019, sur plus de deux milliards d'appareils uniques. Pour en savoir davantage, visitez le site www.unity.com.

Unity est un employeur axé sur l’égalité qui s’engage à créer un environnement inclusif, innovateur et ce avec les meilleurs talents. Nous offrons des opportunités d’emploi qui ne tiennent pas compte de l’âge, de l’ethnicité, de la religion, des limitations fonctionnelles, du sexe, de l’identité sexuelle ou d’un tout autre statut protégé conformément à la loi. S'il y a des préparatifs que nous pouvons faire pour vous aider à avoir une expérience d'entrevue confortable et positive, n’hésitez pas à nous en faire part.

Les chasseurs de tête et les agences de recrutement ne peuvent pas soumettre un résumé/CV directement sur notre site web ou à un de nos gestionnaires. Nous n’acceptons pas d’être spontanément sollicités par un chasseur de tête et ou une agence; une entente devra être signé entre les deux partis.

#LI-SR1 #SEN

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • TeradataDatabases
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

Our SF office is within a block of some incredible restaurants and fun hangout spots! We're right in-between the Powell and Montgomery BART stations.

What are Unity Technologies Perks + Benefits

Unity Technologies Benefits Overview

Unity provides a complete benefits package for each of our regions; including medical and dental coverage, vision care and a health care spending account for use on services of your choosing. Many of our packages also include wellness coverage with local partners including gyms and boutiques in your area.
In addition to our health benefits, Unity offers a work-from-home budget that allows employees to cover expenses which make their remote working conditions as comfortable as possible during the pandemic. While in the office, employees can enjoy an array of food and beverage, and an awesome workplace with top rated spaces for work and entertainment!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Healthcare/Limited FSA, Dependent Care FSA and Health Savings Account allow you to contribute pretax dollars to health and childcare.
Disability Insurance
Unity provides short and long-term disability insurance for use if you are unable to work because of an injury, illness or maternity leave.
Dental Benefits
Unity gives you a choice of two dental insurance plans through Delta Dental.
Vision Benefits
A vision exam is automatically included in Unity’s medical plans through Kaiser and Aetna. We also offer you VSP or Eyemed vision plan with enhanced benefits: a yearly exam with materials allowances
Health Insurance Benefits
Unity gives a broad selection of deductible and service levels for health insurance through Aetna and Kaiser. The cost of coverage is usually fully paid by Unity for the employee.
Life Insurance
Unity provides 1x your annual salary up to $350,000 for Basic Life/AD&D. You can purchase additional insurance for yourself and family members.
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Unity offers through Fidelity and will match up to 4% of your compensation if you contribute 5%.
Company Equity
Unity offers stock options that vest over a four year period.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Unity provides high-quality, low-cost replacement care in your home or in a center, during sniffles, snow days, or any time regular care is unavailable.
Generous Parental Leave
New parents may be eligible for twelve weeks of PTO to bond with your baby or adopted child. If you are disabled due to pregnancy/childbirth, you may be eligible for four weeks of paid medical leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Unity has a very generous time off policy including 15 days of vacation.
Paid Holidays
Paid Sick Days
Unity employees receive 9 days per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Unity will contribute up to $100 month to your commute. You can contribute an additional $165 pretax dollars for parking and mass/public transport to commute to work.
Company Outings
Free Daily Meals
Unity employees get free catered lunch every day.
Game Room
Stocked Kitchen
Unity has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored or non-flavored sparkling water you can handle.
Happy Hours
Happy hours are hosted at the team's discretion.
Relocation Assistance
Fitness Subsidies
We want to help you maintain a well rounded, healthy lifestyle. We will reimburse you up to $100 per month for gym memberships, fitness classes, smoking-cessation programs, and much more.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like onsite training courses, and the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
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