Our rapidly expanding company is currently seeking an experienced Renewal Operations Analyst to join our team. In this position, this person will be responsible for supporting Global SaaS contract renewals. We are looking for someone who can partner with Sales, Finance, Legal, and Customer Success to optimize the renewal process, retain and grow existing customer relationships and provide a seamless customer experience.

Responsibilities:

• Manage the end-to-end renewal process to secure recurring revenues for the global business
• Plan, develop and implement sales strategies to streamline existing customer contracts
• Identify non-standard terms and conditions to assist the sales team in restructuring customer contracts upon renewal
• Maintain timely contract/documentation administration 90 days prior to renewal date
• Partner with the Sales teams to ensure proper customer communication and account strategy
• Provide quarterly renewal forecasts by region
• Achieve 90%+ Renewal Retention Rate
• Utilize Salesforce.com for all tracking and reporting of the renewal management processes

 Requirements and Qualifications:

• 3+ years relevant Renewal/Operations experience
• 2+ years Sales/Account Management experience a plus
• High degree of attention to detail
• Strong analytical skills
• Salesforce CRM experience required
• Excel skills
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize 
• Strong documentation skills
• Experience working in a startup environment a plus
• Hospitality / Revenue Management experience is a plus

About Duetto

We are a team of passionate hospitality and technology professionals delivering a modern platform to hoteliers in over 60 countries. Our solutions address the biggest problems faced by the hospitality industry by simplifying distribution complexity and optimizing profitability with unique and powerful applications that increase conversion, guest loyalty, operational efficiency and revenue. Our goal is to become the most trusted, effective and widely used hotel technology company in the world. Founded in 2012, Duetto is headquartered in San Francisco with offices in Las Vegas, London, Singapore and Buenos Aires. Duetto is backed by leading investors: Warburg Pincus, Accel Partners, Icon Ventures, and Battery Ventures. If you want to be a part of a fast-growing company, working with amazing people tackling big challenges in a massive industry, then Duetto is looking for you.