Course Hero
Course Hero's mission is to transform studying into a seamless experience for every course.
Redwood City, CA
Hybrid

Research Operations Specialist

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Course Hero is scaling! We seek to be one of the most customer-centric companies in the world. To achieve this ambition, our Research and Design team is looking for a UX Research Operations Specialist, who will collaborate with researchers to prioritize, plan and execute UX research projects. In this role, you will also make an instrumental impact on research excellence by managing research participants, user insights, labs and tools, as well as other research infrastructures.


Here are some ways you’ll make an impact:

  • Be an owner within the Research Operations space, continuously identifying innovative ways to improve project efficiency and experimenting with new processes and tools to align the work produced by you, UX researchers, and the company at large.
  • Prioritize inbound research operation requests, and lead new and ongoing projects.
  • Source, screen, and schedule participants for user research projects, ensuring outstanding sampling and participant quality before, during and after the research periods.
  • Build thoughtful, targeted, effective written communication for successful survey sends.
  • Develop and maintain team resources and comms including team website, training materials, playbooks, and regular messaging out to the team about process updates.
  • Promote research compliance and ethics, as well as promote high-standard practices in all research activities.
  • Source and evaluate research vendors and tools when needed. Work with legal, security, IT, and procurement teams to engage and onboard vendors.
  • Build and lead central user insight databases for UX research, marketing research, data science, and so on.


Are you our Research Operations Specialist?

  • Has 3+ years of experience in the fields of Research Operations and UX Research  
  • Experienced in both qualitative and quantitative research settings in the tech industry, supporting in-person data collection, remote data collection, and other user facing work
  • Familiar with product development process and UX research methods, including participant recruitment tactics and strategies. Enjoys working closely with researchers and designers
  • Proficient in survey software, such as Qualtrics, Survey Monkey, Qualaroo, etc; experienced with relevant product and project tools, such as JIRA, Miro, Google Analytics, Tableau, Amazon Athena, SQL, etc
  • Efficient in planning, tracking, coordinating logistics, and documentation
  • Well organized self-starter with a keen eye for detail, and an ability to quickly understand a project's needs and develop a plan to get things done
  • Strong project management skills to support a number of researchers and a wide breadth of projects running simultaneously  

Bonus Points!

  • Creative, analytical, and methodical in approach to problem-solving - able to identify problems others have missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
  • Ability to be self-directed and take initiative in tackling problems big and small, able to prioritize multiple simultaneous requests at outstanding speeds, while paying close attention to the details, and without losing sight of the highest priority items
  • Excellent communication skills—you can quickly establish an easy rapport with a wide variety of people through both speaking and writing
  • Strong partner management and collaborative abilities - Communicates early and often; able to take shifting priorities and timelines in stride and handle change effectively

Benefits & Perks!

  • Competitive salary, annual bonus, and RSUs
  • Medical coverage, including full dental and vision
  • Life and disability benefits
  • 401(k) program (US)  / retirement savings plan (Canada) with company match
  • One month paid sabbatical after 5 years at the company
  • Education reimbursement
  • Professional development workshops & industry conferences
  • Paid parental leave
  • Flexible work schedule
  • Social responsibility program (volunteer time off and donation matching)
  • Annual wellness stipend
  • Monthly tech stipend
  • Annual family planning stipend
  • Monthly snack boxes delivered to your door
  • Cell phone allowance

For positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Other locations: IL, MA, NJ.

 

Equal ​Employment Opportunity Statement ​(EEO)

We are an equal opportunity employer and value diversity and ​inclusion within our company.  ​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.

 

About Us:

Course Hero is on a mission to help students graduate, confident and prepared. The online learning platform offers over 60 million course-specific study resources created by and for students and educators, as well as 24/7 tutor help. More than 65,000 verified college educators use Course Hero to collaborate with other faculty and share resources to hone new strategies for instruction. Everyday, students, educators and tutors help more than 20 million students make every study hour count.

 

We have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!


We are not the only ones that think we’re onto something big. Course Hero has been recognized as one of the 2021 Top 100 Best Places to Work in the Bay AreaTop 50 Best Paying Companies in the Bay AreaTop 100 Most Transparent Companies, and in the Top 50 Most Transformational Companies in Education Technology. Read up on some of our recent news coverage, blog, and learn more about us to see what it is like to work with our team. 


Join us on our mission!

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What are Course Hero Perks + Benefits

Course Hero Benefits Overview

We foster a culture that promotes a healthy work-life balance and encourages wellbeing and personal development. Our employees are fans of our virtual-first work environment (bye bye commute), employee experience that extends beyond the office and holistic wellness, health, family planning and leave benefits. Check out our perks and benefits to see how we care for our people.

Culture
Volunteer in local community
Course Hero employees participate in local volunteer activities, such as the Second Harvest Food Bank, Life Moves, etc.
Partners with nonprofits
Course Hero partners with non-profits like iMentor and continuously finds ways to volunteer or work together with others.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Course Hero has a dedicated wellness committee that sets up weekly and monthly events.
Team workouts
Course Hero has on-site yoga and fitness classes taught by other Course Hero employees.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Course Hero will match $1 for $1 up to $1,000 each calendar year to support a cause of your choice.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Employees receieve free lunch on Tuesday, Thursday.
Company-sponsored happy hours
Onsite office parking
We offer employees free parking in our parking lot.
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Our perks and benefits stem directly from employees themselves. Our People team sends out an engagement survey every quarter and make internal changes to our perks based on data stemming directly from our engagement surveys!

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