Security Investigator

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Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

The Security Investigator will be a subject matter lead for Zoom’s insider risk management program. This person will partner closely with the Head of Insider Risk and Principal Security Investigator, as well as Zoom’s forensic and intelligence teams and multiple other cross functional teams to identify, investigate, and mitigate internal risks to the company while providing both tactical and practical guidance on such matters.

Responsibilities:

  • As a member of a small and global team of investigators, serve as the representative for people-centric challenges within the insider risk management program.

  • Work proactively on risk mitigation measures supporting the employee lifecycle from recruiting and onboarding to training, outreach, and offboarding.

  • Manage investigations end-to-end, including intake meetings, background research, investigative interviews, and debrief meetings with company leadership and stakeholders.

  • Partner with cross functional teams to conduct prompt, thorough, and fair investigations providing clear, concise, and accurate reporting for administrative or legal partners.

  • Build meaningful relationships and mutually beneficial collaborations.

  • Work closely with the Security, Trust & Safety, and Compliance teams to investigate and analyze potential incidents, determine legal and regulatory responsibilities, and advise on necessary and recommended responses.

  • Serve as a subject matter expert in the areas of insider risk, risk management, and investigations.

  • Regularly meet with internal teams (e.g., Security, Legal, People) to understand strategies, roadmap, and initiatives, and advise on the risk management program.

  • Provide program updates to senior management and stakeholders.

  • Maintain an understanding of technical controls and monitoring frameworks tailored to internal risk management.

  • Respond timely to inquiries from colleagues with sound, succinct, and actionable support.

Requirements:

  • 8+ years of direct experience in investigations and insider risk; preferably with some time in government or a law enforcement agency.

  • Extensive formal training or applicable experience in investigations, law enforcement, employment law, human resources, criminal law, insider threat, or counterintelligence.

  • Expertise or education in behavioral risk management, psychology, legal, and related frameworks.

  • Experience working internationally or multi-lingual proficiency preferred.

  • Experience and knowledge of local, regional, and federal laws and regulations regarding data privacy. 

  • Extensive experience in executive briefings, public speaking, interviewing, or serving in a forward-facing public service role.

  • Strong communication skills, both written and verbal, including the ability to communicate effectively across cross-functional teams, diverse nationalities, and backgrounds and build collaboration, partnerships, and consensus among stakeholders.

  • Passion to work in a collaborative team environment with an attitude to deliver happiness.

  • Extremely organized with the ability to manage multiple projects simultaneously, adjust to rapidly changing priorities, and drive strategic projects to successful delivery.

  • Familiarity with technical investigations, penetration testing, incident response, media forensics, or cyber certifications.

  • Sense of humor, excellent interpersonal skills, business judgment, strategic thinking, superior work ethic, flexibility and the ability to work independently.

  • Ability to remain respectful and diplomatic in the face of difficult and uncomfortable situations surrounding an investigation.

  • Deep experience with challenges presented both by people and through technology. 

  • Ability to travel at least 10-20% of the time.

  • Experience supporting security, legal, and people teams is a plus.

  • Active security clearance is a plus.

  • Counterintelligence background is a plus.

  • Growth mindset: every new challenge is an opportunity to learn and grow.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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    • OutreachEmail
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    • ZoomCollaboration
    • We use Zoom for Chat, Meetings, Webinars, Phone and more!Collaboration
    • AsanaProject Management

Location

55 Almaden Blvd Ste. 400, San Jose, CA 95113

An Insider's view of Zoom Video Communications

How would you describe the company’s work-life balance?

From the first day I stepped into the Zoom office till today, I have had one of the greatest career experiences of my life. As a Zoom employee, I always felt seen and heard celebrated for being true self. We work very hard at Zoom but our leadership team and management always find ways to make us feel appreciated and cared for.

Jamonique

Diversity Specialist

How does the company support your career growth?

At Zoom we express our values of care through Zoom Abilities, which are behaviors all Zoomies are expected to cultivate in order to ensure our success. We're encouraged to develop these by participating in learning opportunities around career growth.

Sarah

Talent and Organizational Development Consultant

How do you empower your team to be more creative?

As a leader of a support function, it’s key to respect what our sellers do day in and day out - and the teams that support them. Having this balance is such an amazing part of teamwork as no one sells alone.

Hilary

Head of Sales Operations and Enablement

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Employee Resource Groups include Veterans and Women@Zoom with more on the way!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Zoom offers a 401(k) plan with automatic enrollment and a separate deferral percentage for bonuses. We match 50% of the first 3% of 401(k) contributions.
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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