Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team

Global Business Operations team at Servicenow owns and supports New Product Introduction, New Services Introduction, Pricing Strategy & Operations for the entire company.

Role

We are looking for a Senior Manager, Business Operations who can be a trusted advisor to the Director, Business Operations and a respected partner to cross-functional peers. This role will have high visibility and involvement in both strategic and operational aspects of the company wide initiatives. Further, we are looking for someone with the experience and leadership skills to lead the execution of highly cross-functional programs to support the tremendous growth company is going through.

What You’ll Get To Do In This Role

• Serve as a key advisor and thought partner to the Operations, BU, & Sales leaders
• Own and lead corporate wide Go to Market and operational initiatives that drive operational excellence, sales effectiveness, revenue growth, digital transformation, and better customer experience
• Collaborate closely with BU, Sales, Operations, and other cross-functional leadership to identify, analyze, and act on critical business challenges and opportunities
• Build an intimate understanding of the business’s key drivers, proactively proposing ways to increase business performance and efficiency
• Be part of the end-to-end lifecycle of a project, from strategy to operationalization to execution to results
• Own and drive the quarterly business review and annual long-term strategic processes
• Be part of a small, but mighty team to support the Company’s hypergrowth

Qualifications

What We’re Looking For In You

• 10+ years of relevant work experience (or 5+ years post-MBA or equivalent higher degree), preferably in technology strategy/ops, and program management functions
• Strong leadership, execution, partnering, and influence abilities
• Top-notch business process and financial understanding, data analytics and problem-solving skills, with an ability to synthesize disparate information and data into actionable recommendations.
• Track record of partnering cross-functionally to deliver quality results
• Outstanding organizational and communication (verbal, written, and presentation) skills
• Effective team player who is also an independent thinker
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
• Knowledge of the SaaS space and business model
• Willingness to roll up your sleeves and take on whatever tasks necessary to get the job done

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.