Senior Customer Success Manager - Corporate at Amplitude

| San Francisco
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As a Senior Customer Success Manager you’ll work with high-growth Corporate accounts to:

  • Make sure that our mid-market/commercial customers are successful in achieving their product goals 
  • Gain a deep understanding of the business needs of your clients and create tangible, long term goals with clients 
  • Lead the process for aligning the product executives you partner with on their goals, and plan & execute on a roadmap to help them reach their desired outcomes

You’ll do this in two different ways --

1) As a Strategic Project Manager, you will: 

  • Enable the product analytics ecosystem that allows our customers to achieve their target product outcomes
  • Project manage the customer journey leveraging internal, and external resources to ensure that our customers hit those outcomes
  • Work closely with Account Managers to build growth strategies for your accounts and work with them through renewal and upsell conversations
  • Work closely with Amplitude’s product, engineering, sales, and marketing teams to bring the customer voice into their key conversations

 2) As a Product Analytics Strategist, you will:

  • Become a product analytics leader and teach your customers how to derive valuable insights from our highly technical product
  • Leading the onboarding process, conduct hands-on trainings on the platform, answer ad hoc business/strategy questions, and share methodologies and insights from your wealth of knowledge
  • Build strategic frameworks for the different user personas (analysts, PMs, managers, C-level execs, etc) who can get value from the data in the system
  • Help Amplitude’s product and engineering teams in driving the product roadmap as you advocate for your customers and voice their needs in product meetings

 

You’ll be a great addition to the team if you have:

  • At least 4 years of experience in a customer success/account management role with at least 2 years of experience managing a portfolio of 40+ accounts
  • Experience building efficiencies and repeatable processes within your portfolio 
  • Demonstrated ability to navigate complex organizations and build new relationships
  • Demonstrated ability to learn and explain a technical product or concept
  • Proven experience in successfully coordinating internally across many different teams
  • An aura of integrity, professionalism, and a willingness to assist

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 


We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, delicious free lunch, dinner, & snacks, commuting benefits, a 12-week parental leave, a generous Learning & Development stipend, and a full 10 year window to exercise your stock options. 


The Product: Amplitude is the world's #1 product intelligence platform– we empower teams to use customer data to build great product experiences for growth. We’re super proud of what we’ve built and continue to build on: a platform that enables companies to thrive. 


Other fun facts about Amplitude: 


  • Our extraordinary founders were accepted into Y Combinator back in 2012– since then, we’ve opened offices in San Francisco (HQ), New York, Singapore, Amsterdam, London, & Paris
  • Our Leadership Team is 43% women– well above the Silicon Valley average 
  • Our fearless mascot is the datamonster, our fearless leader is CEO & co-founder Spenser Skates 
  •  In December 2018, we raised $80 million in Series D venture funding led by Sequoia Capital at a valuation of $850 million 
  • We’re backed by incredible partners: Sequoia Capital, IVP, Battery Ventures, Benchmark Capital, and Y Combinator
  • Over 30,000 teams and 20 of the Fortune 100 use Amplitude to improve conversion and retention 

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.


Amplitude’s D&I Commitment: Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive. 


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