Together we’re building a company that will endure and products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.

Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Why We Need You

As we prepare for PagerDuty’s next phase of growth we are looking for our leader of executive communications to serve as the brand voice and organizational narrator. You will be a right hand person to our CEO to manage our agencies and drive executive content production to ensure that internal/external messaging remains consistent in brand, quality, tone and aligns with our PagerDuty objectives. In consultation with senior management, you'll also be responsible for the development of communications/plans, issue management, and stakeholder relations strategies. You have experience working with senior executives and learning an executive’s voice. You have proven success with creating and executing upon executive platforms and executive-level communications, such as keynote presentations to large internal and external audiences, blog posts and articles, and executive social media presence. If you have a passion for creativity, innovation and the written word - plus experience with systems, processes and established protocols for an Office of the CEO this is an opportunity for you!

How You Impact Our Vision

• You will develop external communication strategy and practices to support business initiatives, lead the appropriate delivery of external communications for executives, company, product and PD.org programs
• Build the executive communication platform for the CEO and select members of the Executive Leadership Team
• Lead the communications team (including exec comms, product comms, social media and blog) to ensure great execution of strategies, strong results and a high performing team
• Collaborate with PagerDuty executive leadership plus senior leaders within Product, Marketing and Product Marketing teams (and vice versa)
• Partner with key teams in the organization (Legal/Finance/etc.) and keep a record of changing communication policies
• Work with VP Corp Marketing, Director Internal Communications and other key stakeholders in shaping and implementing CEO’s executive platform and messaging
• You will lead alignment of corporate messaging across all audiences
• Manage CEO communications deliverables, from content and messaging development to logistics, including executive organization announcements, internal and external presentations, videos, briefing documents to prepare CEO for events, customer visits, media and analyst meetings
• You will be the CEO’s “voice” and serve the key point of contact for all CEO external communications Advise CEO on speaker delivery
• Implement processes so the Office of the CEO can scale over time. This includes archive for CEO communications, templates for briefing and messaging documents, calendar, metrics, etc.
• Represent the Office of the CEO with professionalism, tact, and a network of strong relationships company wide

About You

• You see the big picture and can connect the dots from CEO-level vision to specific audiences
• You have experience working with senior executives and learning an executive’s voice 
• You have proven success with creating and executing upon executive platforms and executive-level communications, such as keynote presentations to large internal and external audiences and social media programs
• You see the big picture and can connect the dots from CEO-level vision to specific audiences
• You are creative and innovative with communications.
• You have experience with systems, processes and tools and can establish the protocols for an Office of the CEO 
• You’re a strategic thinker who is exceptional at all forms of communications (presentations, video, blogs, social).
• You have a bias for action, detail-oriented, creative, collaborative, diplomatic, and pleasant to work with
•  You have a high level of discretion, integrity and trust are vital for success in this role

Minimum Qulifications

• A bachelor's degree in Communications, Journalism, Marketing, Public Relations or a related field
• 12+ years of experience in a communications role
• Expertise in developing and implementing communications, marketing, and social media strategy
• Excellent writing, editing, proofreading, design and presentation skills
• Knowledge and understanding of current trends in digital media/social media
• Previous experience working with complex policy issues, developing and executing advocacy campaigns
• Hands-on experience identifying, analyzing emerging issues and developing strategic responses

PagerDuty offers:

Competitive salaries and company equity

Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family

401K with 1% match

Pre-tax commuter benefits, FSA, cell phone allowance and more!

Generous parental leave

Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave

Paid employee Volunteer Time - 20 hours per year

Bi-annual company wide hack weeks

Catered lunch daily plus breakfast on Wednesdays, and plenty of snacks and drinks

Convenient office location in SoMa tech hub – accessible by BART, Muni and CalTrain

Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. 

PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.