Senior Director, Consumer, Merchant & Innovation Communications

| San Francisco
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About the Team

The Communications team is responsible for telling the story of how DoorDash empowers local economies by connecting customers to the best of their communities. The team is a nimble, high-impact group that works cross-functionally with key business stakeholders, touching every corner of the organization. A roll-up-your-sleeves attitude, meticulous attention to detail, and out-of-the-box thinking, coupled with a true team spirit and the ability to juggle projects and priorities, are what makes this group so effective. This role on the team will require a deep understanding of media relations, consumer and product communications, partnership initiatives, and brand storytelling.

About the Role

  • Oversee communications for DoorDash’s consumer, innovation, and merchant offerings, anchoring messaging to the company's mission and strategic narrative, and working closely with key stakeholders in the Audience Marketing, Product, Strategy & Operations, Enterprise, Strategic Partnerships and Merchant Partner teams.
  • Lead strategic consumer and brand communications campaigns that align with Audience Marketing, Marketplace and Enterprise business priorities.
  • Manage critical external partner relationships, ranging from marketing and creative agencies to restaurant executives
  • Direct proactive media strategy and launches for DoorDash’s suite of products, innovations and new verticals that help to serve our consumers, merchants, Dashers and the communities in which we operate.
  • Develop strategic media engagement and execution strategy to elevate the company’s relationship with key consumer media and influencers at the national level by telling the story of how DoorDash empowers local economies and connects customers with the best in their communities. 
  • Build, lead and mentor a team of talented communicators, providing guidance, feedback and professional development as we scale.

We’re excited about you because…

  • You have 12+ years experience building and scaling high-profile consumer and product communications campaigns and working with national and local media outlets, food, consumer and lifestyle media, and 5+ years experience managing teams
  • You have deep experience working in fast-paced, fluid and challenging environments
  • You’ve demonstrated senior leadership designing and executing strategic communications plans in a large, complex organization with varied priorities
  • You possess excellent people and project management skills, with the ability to lead and manage multiple time-sensitive projects under tight deadlines
  • You take your work, but not yourself, seriously—and maintain a good sense of humor about both

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in more than 4,000 cities and all 50 states across the United States, Canada and Australia. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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Location

Our office is located in the SOMA district, walking distance to many restaurants, bars, and public transportation.

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