Together we’re building a company that will endure and products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.

Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Why We Need You

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization,

As Senior Director, Corporate Strategy, you will be responsible for analyzing, planning, and driving strategic insights, initiatives, and investments to help accelerate our growth in digital operations management. You will report to SVP of Strategy and Corporate Development. As part of the Strategy and Corporate Development function, you will play a key role in enabling the company’s rapid growth, strategic expansion, and market leadership with a rigorous, data-driven approach. You provide insights, evaluate opportunities, guide priorities and investments, plan execution, and drive key projects. You will collaborate closely cross-functionally with senior executives and product management, engineering, finance, sales, marketing, etc. to develop strategic alignment and connect strategy to execution across the company.

How You Impact Our Vision

• Review and develop company strategy with the leadership team and define key strategic priorities, objectives, goals, action plans, and measures
• Drive key strategic projects cross-functionally to structure problems, develop hypotheses, conduct analyses to turn data into insights, and drive solutions and actionable recommendations
• Develop opportunities and initiatives to grow the business or enter new markets, across personas, categories, geos, verticals, etc
• Evaluate new and existing strategic investments and growth projects and facilitate prioritization and portfolio reallocation
• Research market opportunities, adjacencies, emerging trends, and industry/competitive landscape, and define strategic implications
• Translate strategy into execution with actionable plans and roadmaps
• Collaborate with senior executives to communicate our strategy internally and externally
• Manage a team of corporate strategy professionals

About You

• MBA (or similar) from a top-tier program (or equivalent work experience) and a prior Bachelor’s degree with strong academic performance 
• 10+ years total work experience with several years of post-MBA experience with corporate or business strategy, management consulting, product strategy, or other strategic roles at a technology company. Track record of high performance
• Experience in managing strategic initiatives, including framing the problem, conducting research and analysis, synthesizing recommendations, and building actionable business plans and operational plans
• Entrepreneurial self-starter who takes initiative in a fast-paced, innovative high-growth environment
• Experience in managing people, both direct reports and virtual teams
• Software / SaaS industry domain experience, ideally with exposure to DevOps, IT Ops, or infrastructure software
• Effective at building relationships, collaborating, and influencing others; experience working with senior executives and cross-functional teams
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in both business and technical discussions

PagerDuty offers:

Competitive salaries and company equity

Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family

401K with 1% match

Pre-tax commuter benefits, FSA, cell phone allowance and more!

Generous parental leave

Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave

Paid employee Volunteer Time - 20 hours per year

Bi-annual company wide hack weeks

Catered lunch daily plus breakfast on Wednesdays, and plenty of snacks and drinks

Convenient office location in SoMa tech hub – accessible by BART, Muni and CalTrain

Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. 

PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.