Reporting to the audit committee, this accounting leader will be responsible for internal audit, enterprise risk management, control environment, internal controls, governance processes and Sarbanes-Oxley (SOX) functions across the Freshworks Group of Companies (“Freshworks” or “the Group”).

Roles and Responsibilities:

• Formulate the framework for risk-based audit, plan and strategy for internal audits, management audits and concurrent audits for the Group.

• Lead the development and implementation of audit strategy and annual plan for the Group.

• Plan and conduct audits to assess controls (including IT controls), operational and technical efficiencies and compliance with selected policies, procedures and regulations.

• Drive SOX implementation, project planning, process documentation, development of test plans, testing of internal controls, identification of gaps, remediation of weaknesses and implementation of process improvements.

• Review reporting processes and regulatory controls (new accounting standards, public company standards).

• Keep abreast of legislative issues, new audit regulations / trends and appropriate audit direction / methodology. Discuss updates of new regulations with the CFO, the Controller and key business leaders

• Work with the legal and finance teams to ensure that there is a proper framework to track global compliance requirements and to assure compliance with those requirements

• Identify instances of excess or inadequate control and provide management with a clear articulation of residual risks where existing controls are inadequate

• Provide an objective and evidence-based annual opinion on the adequacy and effectiveness of all aspects of governance, risk management and internal controls; Facilitate the drafting of the annual governance report

• Prepare and keep updated the Audit Committee charter

• Prepare and present internal audit and governance reports for the audit committee and the board

• Provide advice on proposed developments such as major new systems and proposed initiatives, to help ensure risks are properly identified and evaluated, and appropriate controls built in

• Evaluate processes, controls and design risk mitigation strategies for enterprise acquisitions

Skills and Experience:

• 15+ years in finance / audit leadership roles that includes driving Internal Audit, Internal Controls & Sarbanes Oxley functions

• Public company experience (especially leading up to an IPO) covering global, high-growth, multi-site operations of technology companies preferred

• Exposure to managing Board and Audit Committee communications

• Exposure to leading or supporting Enterprise Risk Management is a plus

• Strong expertise in Process Re-Engineering and Lean Six Sigma principles and best practices

• Relevant academic credentials such as Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Certificate in Risk Management Assurance (CRMA), Certified Fraud Examiner (CFE)

• Demonstrated strong leadership capabilities coupled with strategic vision and analytical thinking that are necessary to solve complex issues

• Collaborative work style and excellent interpersonal skills working in a global, high-growth organization

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks’ Software-as-a-Service (SaaS) provides customer experience and service management solutions that are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, California, Freshworks counts 3000+ team members, 40,000+ customers, and has raised $327 million in capital from brand investors including Accel, CapitalG, and Sequoia Capital with a recent valuation of more than $3.5 billion.

Freshworks has received numerous accolades for its growth and innovation including ranking #16 in the prestigious Forbes’ Cloud 100 list, the Economic Times Startup of the Year, and listings on Gartner Magic Quadrants for CRM Customer Engagement, CRM Lead Management, Sales Force Automation & IT Service Management. Freshworks was ranked as a top 25 company to work for during the COVID-19 pandemic by Battery Ventures/Glassdoor.

Freshworks’ suite of products transform the way world class organizations collaborate with customers and co-workers, includes Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks is committed to diversity and inclusion. We celebrate and respect each other's differences. We recognize that our collective uniqueness is integral to the success of our products, our culture and our organization.