Senior International Researcher
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.
Introducing Our Hybrid Working Model
As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.
Accommodations & Accessibility
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OVERVIEW
Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.
The Instacart Research team is dedicated to understanding the future of online grocery shopping and how current behaviors and needs may be rapidly evolving. We generate insights that drive product strategy and innovation. We are a collaborative and tight-knit team, and we partner with product, design, data science, and engineering to help build products that solve real problems for people and support Instacart’s mission.
Instacart is seeking a Senior Researcher to deepen our understanding of different markets and help us find product market fit as we expand our service globally. This means understanding shopping habits, cultural and social norms, and competitive trends across regions. We are a multi-sided marketplace, with our user groups including not only customers, but the personal shoppers who shop for and deliver orders, the grocery stores and retailers who we partner with, and the CPG companies whose products we promote.
ABOUT THE JOB
- In this role, you’ll be our first dedicated International Researcher and will help define our international research strategy.
- You’ll drive international research initiatives from beginning to end using a variety of quantitative and qualitative methods, partnering with external vendors when necessary.
- You’ll be a strategic partner to product, engineering, design, and product marketing, identifying key questions, sharing insights, and acting as a thought leader on our international strategy.
- You’ll generate a foundational understanding of various markets, helping to identify unique cultural and social norms, behaviors, and attitudes across all four sides of the marketplace.
- You will act as a partner in shaping Instacart’s International strategy when it comes to determining market selection, product market fit, and go to market strategy both in the short and long term.
- You’ll collaborate closely with product/user researchers, data science and analytics to triangulate and contextualize research findings across all sides Instacart’s marketplace.
- You’ll utilize a wide range of storytelling techniques and communicate research insights in a clear, opinionated, and compelling way that influences and leads to action.
- You’ll help build the International Research team over time
ABOUT YOU
- 6+ years experience in a Market Research or Product Research role conducting primary global research studies, either in a research agency or in-house setting.
- BA or BS or higher in a Human Behavior, Human Computer Interaction, Social Sciences, Marketing/MBA, or related field. A Masters/PhD is a plus, but not required.
- Expertise with various qualitative and quantitative research methodologies and techniques, including in-depth interviews, ethnographic research, focus groups, and market surveys.
- Experience leading projects in partnership with external research vendors.
- Resourceful in leveraging secondary research when needed to uncover social and cultural needs, the socioeconomic landscape, and the political landscape across markets.
- Comfort dealing with high levels of organization complexity in a high-growth environment. Exceptional organizational, prioritization and time-management skills, with the ability to juggle multiple projects concurrently.
- Clear and compelling presentation and storytelling skills, with a strong track record of creating impact from insights.
- Experience scaling a Research team and managing across markets a plus.
- Prior eCommerce, CPG, or Marketplaces a plus.
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