Senior IT Operations Specialist at Reddit

| San Francisco
Sorry, this job was removed at 3:09 a.m. (PST) on Thursday, December 10, 2020
Find out who's hiring in San Francisco.
See all Operations jobs in San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

"The front page of the internet,” Reddit brings over 430 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities. Come for the cats, stay for the empathy.

Reddit is seeking a Sr. IT Operations Specialist to help keep pace with the needs of a growing company. In this role, you will be an essential point of escalation from our IT Support team and find yourself with a wide range of complex problem-solving opportunities. You will leverage your past experience to bring immediate value, perspective and technical know-how to meet new challenges everyday.

As a close collaborator with the IT Support team, your role is heavily weighted to solve the unplanned work that regularly lands at IT’s proverbial doorstep. When you are not playing the part of a professional firefighter, you will be supporting other IT Operation & Engineering team members with project initiatives, process improvement, and change management workflows.

You are a team player with a strong commitment to customer service, you enjoy technology, and have an aptitude for problem-solving.

Responsibilities​:

  • This role is the primary point of escalation for our IT Support team. The nature of our organization has IT supporting a wide range of complex unplanned work; your role is to facilitate and implement that work.
  • You will support a wide range of inbound requests and facilitate technical conversations with end-users and cross-functional partners to meet their needs. 
  • Support the daily administration of our cloud services: G Suite, Okta, Atlassian Cloud, Slack, etc.
  • Identify areas within Service Desk that can be improved and collaborate with IT Engineering to implement proposed solutions.
  • Partner and build relationships with teams across the company. The collaborative nature of this role cannot be understated.
  • Assist with building provisioning/de-provisioning workflows (e.g., user accounts, group membership, service access, etc).
  • Assist IT Engineering with continual service improvement, our implementations, evolving and scaling a global workforce.
  • Support/cover for team members (above and below) through vacations or other periods of absence 

Required Skills:

  • 8+ years of progressive experience and responsibility
  • A “Full-Stack IT” background, including OS troubleshooting, core network fundamentals, IT governance, and a deep understanding of Okta or a similar directory/identity services, both from a conceptual and technical perspective.
  • SaaS wizardry, we expect the wide range skill set to manage the standard suite of corporate services like G Suite, Okta, Office 365, Slack, Atlassian Cloud, PagerDuty, Zoom, Meraki, Zendesk, Asana, Github Enterprise, LastPass, etc. You understand the building blocks and how changes in one system can impact another.
  • Ability to converse in business and IT terminology to collaborate with cross-functional teams and translate between both areas and turn business goals into technical requirements. You can turn a conversation from what is being asked of you, to what is it they are really trying to accomplish.
  • Demonstrated experience overhauling SaaS applications or multi-phased product rollouts
  • Experience working in a dynamic environment with limited guidance and shifting priorities.

What We Can Expect From You:

  • You provide insights, best practices and bring with you actionable items on day one
  • You are resourceful with an ability to find solutions to new problems through research, testing, discovery, r/sysadmins, etc.
  • You are an excellent communicator who can build trusted relationships with peers and our employees. You are a technical implementer with the necessary soft skills to navigate novel requests. 
  • You balance competing priorities and are just as comfortable working alone or within a team.
  • Demonstrate a high level of customer service and empathy, reinforcing IT’s well earned reputation of approachable experts.
  • Mentor your IT support team members

Bonus Points:

  • Certifications for the administration of Okta, Atlassian Cloud, G Suite, etc
  • You have leadership experience, as a team lead, as a manager of a smaller IT shop, etc. 
  • Previous experience in a rapidly growing startup environment


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • SparkFrameworks

Location

1455 Market St., San Francisco, CA 94103

What are Reddit Perks + Benefits

Culture
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
More Jobs at Reddit91 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Developer
new
Remote
Developer
new
Remote
Product
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
HR + Recruiting
new
Remote
Developer
new
Remote
Developer
new
San Francisco
Developer
new
San Francisco
Finance
new
Remote
Developer
new
San Francisco
Developer
new
Remote
Marketing
new
Remote
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
Remote
Marketing
new
San Francisco
Data + Analytics
new
San Francisco
HR + Recruiting
new
San Francisco
Developer
new
Remote
Internships
new
San Francisco
Developer
new
San Francisco
Operations
new
San Francisco
Marketing
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Product
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
HR + Recruiting
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Internships
new
San Francisco
Developer
new
Remote
Operations
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
HR + Recruiting
new
Remote
HR + Recruiting
new
Remote
Internships
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
Remote
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Sales
new
Remote
Finance
new
Remote
Finance
new
Remote
Product
new
San Francisco
Design + UX
new
San Francisco
Product
new
San Francisco
Sales
new
San Francisco
Data + Analytics
new
San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Reddit's full profileSee more Reddit jobs