Senior IT Support Engineer
About the role
We are looking for a Senior IT Support Engineer to join our San Francisco office. As a senior resource on the IT Support team, you will provide technical support grounded in strong customer service to Chimers in our SF, Chicago and Vancouver offices.
This job cannot be performed remotely in the state of Colorado.
In this role, you can expect to
- Resolve IT Support incidents and service requests from Chimers, Including troubleshooting hardware, software, and network issues
- Support the Mac, Windows, and ChromeOS operating systems
- Be a documentation champion, crafting and refining processes as Chime scales
- Serve as a mentor to junior team members, lead training sessions and compile runbooks
- Support AV systems and help host complex meetings and events
- Asset Management: maintain inventory systems, order and provision hardware and software to new joiners and perform regular audits
- Serve as a liaison to other departments and further cross departmental initiatives
To thrive in this role, you have
- 5-7 years of IT support experience
- Outstanding communication skills: you write good tickets, even better KB articles, and can explain complex concepts to nontechnical audiences.
- Strong knowledge of the Mac OS. Windows experience is strongly preferred.
- Experience supporting cloud applications and SSO technologies
- ITIL foundations certification preferred
- KCS experience a plus
- An openness to feedback & transparency, and a desire for authentic work relationships
A little about us
We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.
Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!
We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others.
What we offer
- 💰 Competitive salary based on experience
- ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
- 📝 Quarterly stipend to spruce up your home office
- 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
- 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service
We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.