Senior Legal Operations Analyst, Tools and Technology

| San Francisco
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Some people go to work. 

At RingCentral, you’ll change the way the world works.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Legal Team to make sure we stay ahead of the competition. 


We’re currently looking for: 

The RingCentral Legal Ops team is looking for a Senior Legal Operations Analyst, in any location, to help optimize our legal workflows using tools and technology. We’re obsessed with helping our attorneys get the most value out of their time. We sweat the small stuff so they don’t have to, talking with them to understand their workflows in detail and zeroing in on areas of improvement, both large and small. We think critically about the most efficient ways to get work done, propose solutions, and collaborate with other teams to make them a reality.

We use DocuSign CLM for contract management, Legal Tracker for spend analysis, Tableau for data visualization, and Confluence as our team intranet. We need someone with a critical eye and fresh ideas to help improve upon these systems and work on streamlining our workflows in other areas including automated reporting, law enforcement data requests, legal request intake, IP management, compliance, legal holds, e-discovery, and training. 

If you’re excited to make a difference at a high-growth software company and help design scalable legal systems to take our team to the next level, we want to hear from you!


Responsibilities:

  • Process Improvement

    • Interview legal team members in all our practice groups (including Commercial, Litigation, Procurement, Corporate, Regulatory, and Privacy) to understand their current workflows and pain points. Become an expert on our legal processes and document them in formal business process models.

    • Identify ways to streamline legal workflows using both process optimizations and technology solutions. Work with our lawyers to understand their needs and refine requirements.

    • Prepare formal business requirements documentation describing improved workflows to share with internal IT teams and software vendors. Translate legal needs for technical audiences and use technical knowledge to guide our lawyers towards best in class workflow solutions.

    • Lead software implementation and process improvement projects for the legal team. Coordinate with other teams within the company including IT, Finance, Sales, and HR on change management and training.

  • Systems Administration

    • We’re just getting started with DocuSign CLM and need help to optimize our workflows! Meet with our Legal and Sales teams to understand their needs, analyze and prioritize CLM enhancement requests, and assist with CLM system updates including workflow, Doc Gen, and attribute changes.

    • Work with our Commercial and Procurement teams to update their contract templates and clause libraries in DocuSign CLM.

    • Develop new CLM templates by meeting with our Commercial and Procurement teams to understand their contracts and adding merge tags to their static Word documents so they can be generated in CLM. 

    • Partner with our IT team to create test plans and run tests on any new system functionality to confirm everything works as expected. 

    • Be the first level of support for our lawyers negotiating contracts in CLM. Become an expert in our CLM workflows to diagnose issues and propose solutions. Help onboard new team members and prepare written and video training guides.

  • Knowledge Management

    • Expand on our internal legal team intranet. Come up with creative ideas for new types of content that would benefit our team and take the reins in creating it! Prepare articles, newsletters, policies, and announcements to provide training information to new hires and current employees. Organize formal training sessions using internal resources, outside law firms, and consultants.

    • Work with our legal practice groups to prepare legal notices for distribution to the rest of the company. Be adept at translating legal concepts into elegant and concise language tailored to a lay audience.

    • Identify reporting needs in areas include outside counsel spend, budgeting, contracts, patents, trademarks, and regulatory obligations and establish automated reporting pipelines to surface insights to drive decision making. Export data from our databases, create ad-hoc reports in Excel, make data-driven recommendations, and prepare presentations to legal department leadership.

  • Anything and Everything Else!

    • Be flexible and adaptable in new situations to take on whatever work comes our way! Our company is scaling quickly to reach the next level and we’re all ready to jump in and roll up our sleeves on whatever needs to be done.

    • Be excited for a role that will expand and change over time. Shape your own career progress by identifying areas for improvement within the legal department and having the courage to act on them.

Desired Qualifications: 

  • At least 3 years of experience in legal operations at a software or other high-growth company.

  • DocuSign CLM experience is a must. Completion of DocuSign CLM: Implement Advanced Workflows with Salesforce training and certified DocuSign CLM Administration Specialist and DocuSign CLM Workflow Specialist. Hands on experience with CLM workflow development, XML, XPath, HTML, and CLM Conditional, TableRow, and Repeat merge tags.

  • Experience with implementing and using legal technology (e.g., DocuSign CLM, DocuSign eSignature, Legal Tracker, e-discovery, legal hold, knowledge management, and task management software). 

  • Good understanding of relational database architecture.

  • Experience with Salesforce or modeling with data visualization tools (Tableau or Power BI) is a plus.

  • Record of designing and implementing efficient and scalable legal workflow solutions.

  • Excel and PowerPoint power user.

  • Cross-functional project management experience.


What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

  • Comprehensive medical, dental, vision, disability, life insurance

  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits

  • 401K match and ESPP

  • Flexible PTO

  • Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace

  • Paid parental leave and new parent gift boxes

  • Pet insurance

  • Employee Assistance Program (EAP) with counseling sessions available 24/7

  • Rocket Lawyer services that provide legal advice, document creation and estate planning

  • Employee bonus referral program

 


RingCentral’s Legal team handles issues from policies to contracts to lawsuits across every aspect of our business. The department proactively protects the company from threats, guides internal policy decisions and ensures we are always able to maintain our commitments to our customers. Your expertise in everything from contracts to lawsuits to policy will help protect the company from threats, guide internal policy decisions and drive ideas that change the way the world communicates.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.


About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

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