Senior Manager, Client Insights
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We’re looking for intelligent, driven professionals to join our Client Strategy & Insights team! This client-facing team is responsible for driving client analytics and delivering recommendations to our merchant base. You will have strong analytical skills to tackle problems as well as interpersonal skills to work cross-functionally and lead a group of high performers!
What You’ll Do
- Build cross-functional relationships and partner with our Client Success, Sales, Data Infra Engineering, Program Management, and Analytics teams to grow the existing portfolio of accounts
- Lead a robust team and drive professional development goals of the team
- Build out analytics to develop and drive client relationships, find opportunities, and differentiate Affirm from competitors
- Develop core growth analyses and critical metrics to evaluate Affirm’s product performance and identify strategic commercial initiatives
- Develop and execute on strategies to establish Affirm market share in key verticals
- Build processes and uses cases to scale reporting and data usage among Affirm’s evolving merchant portfolio
- Lead and analyze the performance of financing programs and A/B tests
- Maintain a strong understanding of our evolving data warehouse
- Become a specialist in the retail POS financing and e-commerce space
What We Look For
- Passion and aim to work at the intersection of payments and commerce
- 8+ years of proven experience in a client-facing analytically-driven role (consulting, analytics, etc.)
- +2 years of experience of managing and mentoring team members
- Successful track record of building strategy and driving towards execution and impact
- Solid understanding of analytical and BI tools, such as SQL, Python, and Looker
- Strong interpersonal skills to collaborate and prioritize with technical and non-technical partners
- Ability to communicate findings and recommendations to upper management and external clients
- Intuition to dig for insights in data and inspire change based on those insights
- Ability to apply structure and prioritize in a fast-paced, multifaceted and ambiguous work environment
- Enough laziness to find a faster way to do your least favorite tasks
- Humility and you go out of your way to help teammates
Location
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
#LI-Remote
Check out our remote-first approach to learn more about the new ways we work.
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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