Senior Manager, Community Product Liaisons

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Reddit’s Product Liaison team is growing rapidly, helping successfully drive product adoption by our passionate and opinionated community. Reddit’s Community Team is looking for a seasoned professional and strategic community leader to steward and enhance this team.Embedded within consumer product teams, this matrixed group is responsible for ‘go-to-community,’ or guiding product teams to co-create with and engage community partners to drive feature adoption. This role will be responsible for developing a world-class team, improving our processes and infrastructure, navigating risks, and creating a set of best practices. They will collaborate with key cross-functional partners on our product, marketing, and communications teams to drive successful go-to-community plans. Responsibilities

  • Develop a vision for the community product liaison function 
  • Manage a rapidly-growing matrixed team driving product adoption 
  • Deliver collaborative solutions through empathy, conflict management, and influence
  • Establish key processes and templates, and communicate strategies and best practices
  • Ensure high-quality relationships between Product, Community, and Moderator teams
  • Work with cross-functional partners to identify lanes of ownership vs influence 
  • Synthesize qualitative and quantitative insights to guide product development
  • Help team make commitments that are aligned with organizational strategy
  • Guide team to develop capabilities the organization needs
  • Measure and communicate team performance

Requirements

  • Matrixed team leadership experience in product marketing, community, product management, customer experience, or similar 
  • Success driving adoption, ideally with reluctant or risk-averse audiences 
  • High levels of empathy, self-awareness, influence, and conflict management 
  • An ally- and resolution-builder; can understand the goals of everyone in the room and find a path forward that isn’t just acceptable, but satisfying
  • High comfort level blazing new trails and exploring new ideas 
  • Ability to develop strategic insights from qualitative and quantitative research
  • Exceptional written and verbal communication skills
  • Deep understanding of Reddit, our varied communities, and unique place in the world is a strong bonus

This position will report to the Director of Community. This position can work from anywhere in the US, Canada, or UK, though your current team members are located in the USA.

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Location

1455 Market St., San Francisco, CA 94103

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