Senior Manager, Customer Experience

| San Francisco

As one of DoorDash’s core operations teams, Support Ops, is tasked with ensuring that when there are bumps in the last mile, there’s always someone there to help make things right. Our team designs, manages and operates DoorDash’s large and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience as efficiently and reliably as possible.

Our team is looking for a Manager to help our customer support team scale to meet the rapid growth of our international last-mile logistics platform. This person will be analytical, have a demonstrated track record of relentless, effective execution, and be excited to tackle one of our company’s most challenging business problems.

In this role, you’ll be a strategic problem solver, responsible for ensuring that a large cross-functional team - including operations, product and engineering - is working together seamlessly to provide an exceptional customer experience.

What You’ll Do

  • Partner with teams within our large support organization as well as our product, engineering and tools teams to improve processes and the resulting customer experience for consumers, merchants and Dashers
  • Leverage data and insights to identify opportunities to improve the speed, quality, efficiency, effectiveness and customer experience
  • Execute your recommendations from start to finish, from creating a budget to implementing timelines, aligning stakeholders, testing ideas, executing and measuring results
  • Partner with support and company-level leadership to guide priority support projects

About You

  • At your core, you’re a data-driven, analytical problem solver, capable of solving new problems with new solutions
  • You’re action-oriented and stay oriented to the goal you’re trying to achieve and act with urgency to achieve it
  • You want to do right by our customers to provide a scalable, world-class customer experience
  • You have 5+ years experience in management consulting, finance, private equity, technology and/or a related field
  • SQL is a plus!

About Us

Founded in 2013, DoorDash is a San Francisco-based technology company passionate about transforming local businesses and dedicated to enabling new ways of working, earning, and living. Today, DoorDash connects customers with their favorite local and national businesses in more than 3,300 cities across the United States and Canada. By building intelligent, last-mile delivery technology for local cities, DoorDash aims to connect people with the things they care about — one dash at a time.

Read Full Job Description
Apply now
loading ...
Emailed

Location

901 Market St, 6th Floor, San Francisco, 94103

What are DoorDash Perks + Benefits

More Jobs at DoorDash156 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Operations
new
San Francisco
Sales
new
San Francisco
Operations
new
San Francisco
Sales
new
San Francisco
Project Mgmt
new
San Francisco
Product
new
San Francisco
Finance
new
San Francisco
Operations
new
San Francisco
Marketing
new
San Francisco
Marketing
new
San Francisco
Marketing
new
San Francisco
Marketing
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Finance
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Marketing
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Sales
new
San Francisco
Data + Analytics
new
San Francisco
Sales
new
San Francisco
Sales
new
San Francisco
Sales
new
San Francisco
Project Mgmt
new
San Francisco
Sales
new
San Francisco
Sales
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Operations
new
San Francisco
HR
new
San Francisco
Product
new
San Francisco
Product
new
San Francisco
Product
new
San Francisco
Design + UX
new
San Francisco
HR
new
San Francisco
Project Mgmt
new
San Francisco
Sales
new
San Francisco
HR
new
San Francisco
Finance
new
San Francisco
Sales
new
San Francisco
Product
new
San Francisco
Marketing
new
San Francisco
Operations
new
San Francisco
Marketing
new
San Francisco
Project Mgmt
new
San Francisco
Marketing
new
San Francisco
Operations
new
San Francisco
Finance
new
San Francisco
Data + Analytics
new
San Francisco
Marketing
new
San Francisco
Operations
new
San Francisco
HR
new
San Francisco
HR
new
San Francisco
Data + Analytics
new
San Francisco
Design + UX
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Product
new
San Francisco
Data + Analytics
new
San Francisco
Operations
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
HR
new
San Francisco
Sales
new
San Francisco
Sales
new
San Francisco
Operations
new
San Francisco
Operations
new
San Francisco
Operations
new
San Francisco
Operations
new
San Francisco
HR
new
San Francisco
Marketing
new
San Francisco
Operations
new
San Francisco
Developer
new
San Francisco
Operations
new
San Francisco
Sales
new
San Francisco
Data + Analytics
new
San Francisco
Marketing
new
San Francisco
Operations
new
San Francisco
Data + Analytics
new
San Francisco
Operations
new
San Francisco
Marketing
new
San Francisco
Operations
new
San Francisco
Finance
new
San Francisco
Design + UX
new
San Francisco
HR
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Operations
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Sales
new
San Francisco
Data + Analytics
new
San Francisco
Project Mgmt
new
San Francisco
Operations
new
San Francisco
Project Mgmt
new
San Francisco
Operations
new
San Francisco
Project Mgmt
new
San Francisco
Project Mgmt
new
San Francisco
Finance
new
San Francisco
HR
new
San Francisco
Design + UX
new
San Francisco
HR
new
San Francisco
HR
new
San Francisco
Data + Analytics
new
San Francisco
Finance
new
San Francisco
Product
new
San Francisco
Data + Analytics
new
San Francisco
Sales
new
San Francisco
Finance
new
San Francisco