We are looking for a Senior Manager for our Customer Insights & Analytics team who can lead and grow a team of analysts to ensure that we are providing insightful reporting and analysis to our customers and to the marketplace. The ideal candidate has the ability to lead and influence teams, is able to collaborate and work closely with groups across Grand Rounds, and has a high degree of comfort presenting key findings to internal and external stakeholders.

In this role you will be called upon to wear many hats. Duties will include presenting to customers, consultants and other external audiences about Grand Rounds’ performance, managing the career growth of a team of analysts, and participating in the broader leadership of the Insights and Analytics team. The position requires superb analytical ability and a strategic mindset, but also the ability to communicate effectively and manage cross-functional initiatives.

Responsibilities

• Manage and grow a team of high-performing analysts
• Identify opportunities for enhancing the value story we tell through reporting (novel analyses, understanding the key business questions customers are asking, etc.)
• Develop content for and participate in reporting meetings with key customer accounts and consultants
• Work with key teams throughout the company (e.g., Customer Success) to enhance our partnership and improve our customer-facing analytics
• Manage workflow, look for process efficiencies, and assist in setting team objectives 

Qualifications

• Bachelor's degree with at least 6-8 years of experience, including leading teams of 4-8 junior staff; MBA, MPH, or other advanced degree a plus
• Experience with developing thoughtful analyses and business insights from various types of source data (claims, call, EHR, survey, etc.)
• Prior consulting experience and/or a track record of facilitating strategic decisions and discussions with executive staff 
• Proficiency in Excel, GSuite, SQL, and experience with at least one statistical programming language or package (e.g. SAS, Python)
• Experience with advanced data visualizations
• Strong attention to detail and ability to tell a compelling value story with data
• Exceptional written and verbal skills to communicate with peers, executives, and external stakeholders
• Demonstrated ability to lead cross-functional projects
• Comfort with ambiguity, significant autonomy, and a fast-paced, changing environment

About Grand Rounds Health and Doctor On Demand:

Grand Rounds Health and Doctor On Demand merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.

Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid. 

Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at www.grandrounds.com and www.doctorondemand.com.

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Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.