Senior Manager, IT Operations

| Peninsula
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We are looking for a full-time Senior Manager of IT Operations to join our Business and Information Technology team in Mountain View, California and Austin, TX. 

As a Senior Manager of IT Operations you will proactively collaborate with the heads of IT, Security, and Compliance and partner with HR and Recruiting teams in support of the new hire on/offboarding experience.

We are looking for a tenacious, accountable individual, who is naturally assertive in organizational settings. Teamwork is a big part of this role—your ability to build trust, stay focused on business outcomes, and the discipline to make practical trade offs when it comes to speed, quality, and cost are imperative. We’re seeking individuals who’ve experienced early stage growth in a SaaS or software company.

This job is for someone with the grit and fortitude to persevere. If you believe in holding yourself accountable for the outcome of your team, this is the right challenge for you.

We’re Redis Labs, the home of open source Redis and commercial provider of Redis Enterprise. A recognized leader in the NoSQL, in-memory database market with more than 7,500 customers around the world, we also have major strategic partnerships with cloud vendors Amazon Web Services, Microsoft Azure, and Google Cloud. We’re a unicorn with a company valuation of more than $1 billion and have raised more than $246 million in funding. We’re growing fast and expanding our staff across our five global offices. 


Responsibilities:

  • Serve as the IT prime point of contact and own the employee experience for business technology and collaboration
  • Lead the global operations team of 3-4 direct reports and be available to be on-call
  • Accountable for IT operations services: End User Computing, Collaboration, IDAM, Network/Wireless
  • Drive IT/security audits, analyze outcomes implementing solutions to close security gaps and CAB governance
  • Define and implement L1/L2/L3 support procedures and SLA/SLO process governance
  • Manage IT support for laptop/mobile, software, printers, and LAN/WLAN/ VPN
  • Accountable for administering and supporting multiple SaaS platforms via SAML SSO (Okta experience preferred)
  • Manage and streamline new-hire onboarding/offboarding and IT orientations in collaboration with HR and other business teams


  • Advanced proficiency with Google Workspace administration
  • Proficiency with configuration management and systems management platforms (WSONE and JAMF preferred) 
  • Proficiency with Freshservice
  • Practicum with ITIL framework

Advantages 

  • Prior experience with managing IT operations in a predominantly SaaS environment 
  • Comfortably working within tight schedules and ever-changing priorities
  • Maintaining a proactive, problem-solving attitude
  • Presenting complex technical solutions in a clear and convincing way
  •  Working independently and as part of a team
  • Finding enjoyment in learning new things

As an equal opportunity employer, Redis Labs Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Please view the ‘EEO is the Law’ poster.

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Location

Our office is located in a suburban neighborhood, but Downtown Mountain View and plenty of great eats are a five-minute drive away!

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