Senior Manager, Merchandising Operations at Wish

| San Francisco | Remote
Sorry, this job was removed at 4:05 a.m. (PST) on Tuesday, March 8, 2022
Find out who's hiring remotely in San Francisco.
See all Remote Operations jobs in San Francisco
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Company Description
Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and-most importantly-affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.
We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you've been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.
Job Description
The Senior Manager, Merchandising Operations will be responsible for leading a team of people responsible for all merchandising activity across Wish. This includes identifying, building and deploying seasonal and event-based merchandising and marketing activities, promotions and collections of products across the Wish platform. Your work is highly visible, impactful and strategic to Wish. This position reports to the Director of Business Development.
What you'll be doing:
  • Lead a team of people that runs all merchandising activity across Wish.
  • Be responsible for identifying, building and deploying seasonal and event based merchandising promotions and collections of products. Be able to perform these activities yourself as well.
  • Regularly assess the performance of your team against objective and subjective criteria, motivating and training them to excel and develop additional relevant skills
  • Responsible for forecasting expected benefits of merchandising efforts (ex: promotional activities), measuring performance against forecast and building a plan of action with insights.
  • Manage daily merchandising tasks consisting of merchant (and their products) performance against goals, category sales trends, and optimization projects
  • Develop and implement the visual strategy for displaying products across Wish. Understand UI/UX impact on sales, merchant satisfaction, merchant quality, churn and category impacts
  • Merchant recommendations. You will be analyzing Key Performance Indicators (KPIs) to see which products are generating the most revenue and which products are selling less than projected. You will use this data to adjust merchant and product offerings accordingly via direct changes on the site and/or merchant recommendations
  • You are fluent on our key merchant products/categories and are regularly analyzing what would drive high performance sales amongst a target audience
  • Regularly build and present plans and project ideas to leadership
  • Demonstrate and expect accountability and high performance
  • Show strong competency in delivering results, deep dives, and ownership
  • Identify, capture and communicate merchandising pain points with leadership

  • 8+ years of experience in relevant internet/ecommerce/tech industry
  • 5+ years of relevant management experience within the merchandising function
  • Experience with ecommerce and merchant/vendor relationships required
  • Understands UI/UX and the visual aesthetic; can work cross-functionally with design and copy teams
  • Strong personal presence, demonstrated in a partner/customer facing role; cross border experience a significant plus
  • Analytical, detail-oriented, and relentlessly resourceful
  • Excellent project roadmap, timeline, and deadline management
  • Excellent operational skills and delivery ethic with ability to focus on the job at hand
  • Excellent verbal and written communication skills
  • Bachelor's Degree

Additional Information
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Individuals applying for positions at Wish, including California residents, can see our privacy policy here .
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • AWS (Amazon Web Services)Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases


Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

How do you collaborate with other teams in the company?

We do a lot of cross-functional work with other teams to create promotions, campaigns, articles, social media content, videos, and more. We also provide regional insights to stakeholders and exchange ideas to help grow each market. I love looking back and seeing how much my role has evolved since I started working at Wish!


Localization Manager, Spanish

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.


Manager, Software Engineering

What's the biggest problem your team is solving?

My role as a Brand Protection specialist at Wish revolves around reviewing and actioning on merchants that infringe on our Intellectual Property policy. My work will hopefully create a fair and trustworthy platform for both our users and merchants.


Brand Protection Specialist

What are Wish Perks + Benefits

Wish Benefits Overview

Here at Wish, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, Wish covers 100% of insurance premiums for full-time employees and their dependents. And that's not all! In addition to our amazing benefits, we proudly offer many perks like fitness reimbursement, flexible work hours, generous paid time off, Wish cash, an ESPP program and many more...

Partners with Nonprofits
Wish proudly partners with Black Girls Code, University of Waterloo WiCS and Women Who Code through volunteering and hosting events.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Coming soon!
Diversity manifesto
Diversity Employee Resource Groups
Our Wish Employee Resource Groups, or WERGs as we call them, are employee-led organizations that help build awareness, educate and drive inclusivity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Mental Health Benefits
Employee Assistance Plan - Up to 5 in-person visits with a trained professional, per issue. Additional online benefits include legal, financial, childcare, and parental leave resources.
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Breakfast pastries.
Fitness Subsidies
Wish offers a fitness allowance.
Home Office Stipend for Remote Employees
New! All full time employees are eligible to receive a monthly work from home stipend.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
Customized development tracks

More Jobs at Wish

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Wish's full profileSee more Wish jobs