About the Role

As the Senior Manager of Strategic Operations, you will partner with the Chief Compliance Officer and Chime Product & Marketing leadership team to drive the execution of key priorities. This role will have a material impact on the efficiency and productivity of the Compliance team through streamlining initiatives within and across verticals, tackling special projects, kicking off new initiatives, and communicating cross functional objectives. You will leverage business experience and professional relationships to ensure alignment in Compliance and with the broader Chime business. Through collaboration with team leads, this role will set the rhythms of the business: key operational patterns, overall team alignment, strategic initiatives, and process enhancements to enable effective execution. You will also execute on tactical and strategic projects that don’t fall squarely into one functional group. The ideal candidate is a strategic thinker, a great communicator, and has the ability to influence through respect and trust. You will  report to the Chief Compliance Officer.

This job cannot be performed in the state of Colorado.

In this role, you can expect to

• Help lead cross functional compliance initiatives with Product & Marketing to ensure alignment with company goals, timelines and emergent priorities
• Apply consumer protection regulations such as UDAAP, EFTA, TILA, FCRA and/or ECOA, including implementing regulations to analysis of new or improved products, services, features, and marketing campaigns
• Monitor internal projects, business performance, and team productivity / morale to ensure teams stay connected and supported
• Facilitate effective decision-making and partner with team leads to buildout the “Playbook” of team operations to ensure consistency and repeatable success for scalability
• Engage Compliance team leads on the intersection of day-to day tasks, the overall team goals, scalability and team vision
• Be responsible for establishing the cadence of team meetings to maintain alignment and progress. (e.g. weekly leadership meetings, monthly goal reviews, quarterly progress check-ins, preparations for board presentations)
• Lead tactical and strategic projects that align to a particular policy, or business challenge
• Be at the vanguard of new directions, owning initiatives in the short term, and handing off in the longer term. (e.g. Seeding new processes across Compliance verticals, designing new systems to support emerging business needs)
• Build and lead a seasoned team to facilitate and further these responsibilities

To thrive in the role, you have

• 15+ years of comparable legal or compliance work history, including experience working with or at the Federal Reserve Board, FDIC, OCC, SEC, DOJ, CFPB or state equivalent regulatory body. Juris Doctor (JD), former regulator, or fintech/professional services advisory experience; Compliance certification such as CRCM.
• A self-starter attitude, motivated by continuously solving hard problems.
• Specific regulatory compliance experience applying consumer protection regulations to deposits, lending, fair and responsible banking or lending, marketing, or financial crimes,  including: UDAAP, EFTA, TILA, NACHA, FCRA and/or ECOA, including implementing regulations. 
• A strong ability to drive alignment, managing time, and triaging emerging priorities while maintaining progress on Team/ Company Goals.
• An ability to proactively identify gaps in process or team alignment and partner with team leads to drive comprehensive solutions.
• Great communication, able to develop strong relationships, and understand shared perspectives across functional teams, stakeholders, senior executives 
• Experience determining risk and controls for new and existing products, services, features, activities, or marketing campaigns.
• A process-oriented mindset with a proven track record for working well across teams and with external partners with a low ego to drive solutions while leading people to get things done from inception through execution; ability to maintain a sense of humor.

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances. 

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others. 

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 📝  Quarterly stipend to spruce up your home office 
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🖥  Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚  A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.