Senior Renewal Manager
PagerDuty is interviewing, onboarding, and working 100% virtually at this time. As we look to the future, we plan to be distributed by design, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working.
Overview
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 13,800 customers and 700,000 users worldwide, including 60% of the Fortune 100.
Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities.
We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team.
From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
Why We Need You
PagerDuty is looking for a Renewals Specialist II to support a growing sales and customer success organization as part of his or her daily responsibilities. We pride ourselves in providing amazing support to our rapidly growing customer base. You will be working within a strong team environment and responsible for selected customer renewals and ensuring revenue retention.
Working within an established territory, you will liaise with customers daily by phone and email. Working towards a financial quarterly renewal target, you will have a chance to create strong relationships putting you in an excellent position for increased commission and promotional opportunities.
How You Impact Our Vision
- Prepare and execute on quarterly renewal plans
- Use data to understand level of adoption and assess the risk in renewing existing contracts
- Engage customers over the phone and with email to understand current status, address issues and ensure on-time renewals
- Track and report on key metrics for renewals
- Accurately forecast sales activity in Salesforce
- Work and handle a monthly and quarterly quota
- Communicate risk clearly and take the lead in developing resolution strategies
- Provide executive management with complete transparency to renewals and solicit executive involvement as required
- Understand PagerDuty products and be able to sell their value
- Maintain activities, next steps and clear close plans for all renewals in the next 90 days
- Work closely with Enterprise Account Managers to develop plans to partner on goals
- Identify upsell opportunities and partner with the sales team to drive upsells as part of renewal.
- Partner with internal teams to address at risk renewals and drive success. Serve as internal project manager to address customer issues and ensure on time renewal.
About You
- 6 + years experience
- You have excellent written and verbal interpersonal skills
- You have prior experience working with customers in a quota carrying role
- Experience developing Customer relationships in a renewals team, as an account manager, inside sales, Customer Success Management, renewal sales, or direct response role in the past
- You work well under pressure, are a results oriented individual, and a team player
- You are well versed in Salesforce or managing sales cycle through a CRM
- Ability to use data to understand customer adoption and risk
- Experience with SaaS subscription revenue model and sales processes
- Ability to multitask, prioritize, and manage time effectively
- Be hardworking, have track record of success, and demonstrated drive for achievement
- Previous experience working with renewals is a plus
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty Offers
We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports all of our people and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
- Competitive salary and company equity
- Comprehensive benefits package from day one
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Paid employee volunteer time - 20 hours per year
- Bi-annual company-wide hack weeks
- Mental wellness programs
About PagerDuty
PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.
For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.
At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife.
The questions posed in the following voluntary questionnaire are required under applicable laws and cannot be edited by PagerDuty. Although you may not see your identity reflected in the dropdown response options and feel unseen, you are encouraged to bring your full self as a candidate and a Dutonian.
Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, parental status, veteran status, disability status, or other characteristics protected by applicable laws.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.PagerDuty uses the E-Verify employment verification program.