Senior Strategic Operations Manager, Safety

| San Francisco
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About the Role
We're looking for an individual who is passionate about trust and safety to join our US & Canada Safety Operations team! In this role, you'll become a subject matter authority on the safety issues impacting our Mobility and Delivery platforms and the levers we can pull to address them! Using that knowledge, you'll develop, evolve, and maintain policies governing how we should react to reports of concerning behavior and proactive initiatives to reduce the rate of safety incidents.
The right candidate will have a combination of strong written and verbal communication skills, extensive partner and project management experience, the ability to switch between high-level strategic thinking and tactical execution, and a results-oriented approach.
What You'll Do
• Policy Development: Develop and maintain regional policies pertaining to how Uber responds to reports of safety incidents.• Proactive Initiatives: Support the launch of comms campaigns, educational content, strategic partnerships, and other initiatives intended to drive down the rate of safety incidents across the platform.• Lead Escalations Provide guidance and/or review high-visibility safety incidents to ensure we're responding appropriately; continue evolving our policies and initiatives in response to emerging issues.• Product Innovation: Work with product and engineering teams to build innovative technology solutions that support our goals of reducing safety incidents on the platform.• Subject Matter Expertise: Develop deep subject matter knowledge mastery of Uber's safety issues and mechanisms for addressing them, and act as key point person / advisor for cross-functional issues and initiatives.• Partner Management: Be the glue that brings teams together across Product, Engineering, Legal, Policy, and other functions to drive decisions on strategically important questions, and deliver on shared goals and priorities.• Strategy Evolution: Work with leadership to set and evolve our strategic priorities for Safety Operations in order to meet our safety and business objectives.
Basic Qualifications
• Minimum of 3.5 years of professional work experience• Bachelor's Degree
Preferred Qualifications
• Experience working in a related field such as Trust and Safety, Regulatory Compliance, Content Moderation, or Operations (2+ years)• Strong project management skills who can bring order to ambiguous problems and help align all partners through to execution.• Collaborative attitude and someone who proactively partners across teams• Data management skills; SQL proficiency is a plus• Strong preference will be given to candidates with experience developing and maintaining policies
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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Our office is just steps away from where all the tech, artistic, and cultural happenings are, including SF MOMA, Moscone Center, and so much more.

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