Senior Workplace Operations Manager at Wish
Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.
We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.Job Description
We are looking for a friendly and resourceful Sr. Facilities Operations Manager to join our Workplace & Real Estate team. Based in San Francisco, yet supporting our global facilities, the role requires a conscientious individual with strong interpersonal skills, who can support our fast-growing San Francisco office and beyond, to provide a high touch experience for our most important customers...our employees.
In this role, you will be responsible for creating a welcoming and enjoyable experience for all users of the Wish’s global offices. You will be encouraged to use empathy and tact to best serve visitors and employees of Wish.
We care deeply about our office environment, how it looks, and what it says about our culture and values. This role will report to the Director of Workplace & Real Estate in order to ensure that our office spaces are clean, organized, and well maintained.
What you'll do:
Manage and own all aspects of operations of the SF HQ office and beyond, supporting remote global locations.
First point of contact for building repairs including HVAC; engage with vendors, property management & building engineers as needed
Owner of physical security operations; familiarity with S2 Security Software a plus
Handle office repairs and installations (i.e. appliances, whiteboards, furniture, etc.)
Help maintain a safe, clean, organized and welcoming environment
Assist with tasks and projects as needed, including company and team events setup / coordination (bi-weekly happy hours, holiday party, etc.)
Plan and execute MACs as needed (often performed on nights and weekends)
Curate and adhere to annual operating budget
Oversee shipping and receiving functions of USPS, FedEx, UPS, etc. including personal employee mail
Partner with Director of Workplace & Real Estate for space planning, TI projects, and real estate management
What you've done:
7+ years of gradually increasing responsibilities in a Workplace/Facilities function
Experience with event setup or coordination
Intermediate knowledge of standard computer applications and G-Suite
Background in project management and minor tenant improvement projects preferred
Who you are:
Highly organized and detail oriented within a fast paced environment
Strong customer focus and highly resourceful - a “no job is too small” attitude
Flexible and able to occasionally work after-hours for emergencies or planned projects
Highly collaborative with a great degree of interpersonal savvy and professionalism
Able to manage ambiguity with ease
Able to operate a hand truck and lift 50+ pounds
Bonus points for:
Working knowledge and experience with HVAC / MEP
Experience within security and events
Project management & budget tracking
Knowledge of OSHA safety regulations and ergonomics
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.