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Service Offerings Director

| South Bay | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Role

The Service Offerings Director will join the Customer Outcomes Service Portfolio function. Our mission is to define and maintain world-class Service Offerings, focused on the highest priority areas that will allow our Customer Outcomes professionals to accelerate product adoption and drive customer business outcomes with customers around the world. 

The Service Offerings Director will be responsible for a number of Service Offerings and will manage the end-to-end lifecycle of these services. Our Service Offerings will rely on world-class people, process & methodologies, leading practices, technology, and analytics that will be developed through collaboration with peer organizations. The Service Offerings Director will partner closely with colleagues across the company to define, launch and continuously improve services.

An ideal candidate will have a deep customer-centric perspective and a highly collaborative nature. The ideal candidate will also have demonstrable experience creating and managing world-class offerings, as well as positioning those offerings with key customers in the pursuit of realizing accelerated product adoption and driving customer business outcomes.

What you get to do in this role:

  • Develop a strong trusted advisor relationship with key executive across ServiceNow, including the Customers Outcomes Geo VPs, Global VP of Advisory, as well as Sales and Solution Consulting and ACE leaders.
  • Partner closely with customer outcomes, customer success and product management leadership to ensure maximum value is delivered to our customers from our investment in these areas.
  • Define a framework and roadmap to strategically identify, prioritize and consistently deliver the needs across our solutions & products portfolio.
  • Develop the GTM strategy and plan, demand/supply analysis, pricing strategy, enablement plans and continuous service improvement.
  • Guide a team of professionals who contribute to the creation of service assets that will help customers unleash the full potential of their investment from a process, product, platform, and data standpoint.
  • Lead by example, rolling up your sleeves and contributing to the creation of those offerings together with your team as an entrepreneur.
  • Sponsor key customer relationships at C-level.


Qualifications

Required Competencies

  • Experience with GTM strategy and execution
  • Experience bringing new services to market at scale
  • Experience in professional services or management consulting firms
  • Outstanding track-record of delivering results
  • Stakeholders management and executive relationships
  • People centric and value-oriented mindset
  • Strategic planning and analysis
  • Synthesizing and simplifying
  • Thought leader and innovative thinker
  • Ideally, experience with Service Management practices
  • Ideally, experience with ServiceNow or similar platforms/products

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

101 2nd St #1400, San Francisco, CA 94105

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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