Solutions Consultant, HelloSign (Location Flexible)
Role Description
As a Solutions Consultant, you understand HelloSign’s product market fit and have detailed technical knowledge of the HelloSign product suite. You have a passion for understanding customer challenges and creatively building value based solutions to resolve them. You have the ability to navigate a customer interaction that is both technical and business focused with a variety of stakeholders, up to and including the C-level.
This role will support HelloSign sales efforts across all routes to market and will be based in APJ and report to the HelloSign Solutions lead in NAMER.
Responsibilities
- You are the subject matter expert on HelloSign product suite; Web App, API, HelloSign for Salesforce, HelloWorks
- Partner with HelloSign sales team, Dropbox sales team, and Channel and Business Development teams with discovery, meaningful product demonstrations, technical product knowledge and objection handling in customer meetings
- Work closely Customer Success and Account Management teams to ensure smooth customer onboarding and long-term customer success
- Collect, prioritize and share product feedback from customers, prospects and colleagues with the Product team
- Respond to technical questions in RFPs, RFIs, Vendor Assessments, and Security Questionnaires
- Manage POC’s and Trial’s with deliberate outcomes.
- Embody our core values and uphold our unique company culture. We value diversity and inclusion, and encourage our team members to be their authentic selves at work.
Requirements
- Japanese language skills preferred
- A proven track record of success in one of the following roles: Pre-sales Consultant, Solutions Consultant, Customer Support, Implementation Consultant, Customer Success Manager or Technical Account Manager
- Excellent presentation skills with the ability to tell a story that speaks to value and resonates with the audience.
- Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue and technical requirements
- Bachelor’s degree or equivalent work experience
- Working knowledge of one or more of the following; Ruby, Python, JSON, C#, Java, Javascript, PHP, NodeJS, Apex
- Excellent business level of English (Writing, Reading and Speaking) as you will be working with colleagues globally
- A strong desire to learn in a rapidly growing and dynamic environment
- Familiarity with Enterprise-class software systems like CLM, CRM, ERP, E-Signature
- Well versed in SaaS solutions, concepts, and business models