Sr Director, Customer Success (Scout RFP)
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It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.
Job Description
Scout, a Workday company is hiring a highly motivated Sr. Director of Customer Success to join our team in our San Francisco office. This is a high-activity role that will require you to oversee and manage a quickly scaling global team of Customer Support and Customer Success employees. The Sr. Director will also lead relationships with cross-functional teams such as Marketing, Product, and Sales. Scout provides training resources and executive mentorship continuously to help you achieve monthly and quarterly goals, with opportunities for increased compensation.
Growing at a fast yet measured pace, Scout is dominating the Source to Contract market of the enterprise Sourcing software landscape. Our Customer Success team is consistently adding high-performing A-players with a thirst for growth and the desire to support customers in any/every industry and vertical. Our team supports customers of all sizes and across all verticals, which requires our process to be focused yet adaptable. No single company owns the start of the relationship between enterprise customers and their suppliers, and this is Scout’s focus. We are well-positioned when enterprises move to automate their sourcing and procurement workflows.
Responsibilities
- Manage, grow, and scale the Customer Support and Customer Success organization for Scout RFP
- Oversee and refine processes for renewals and upsells
- Measured against retention, growth, and revenue targets
- Strong customer focus and increased customer engagement
- Cross-functional work with all Scout RFP departments
Requirements
- Experience as a Customer Success Manager and at least 5 years of Customer Success management experience in a B2B sales environment
- Proven success managing teams within the SaaS industry
- Flexible and adaptable to a fast growing, changing environment
- Ability to manage the life cycle of Customer Success Managers, identify growth opportunities and support their close
- Experience recruiting, hiring, onboarding, coaching, training, and mentoring a global team
- Ability to travel up to 40%
- 4 year college degree