Sr. Manager, Operational Excellence (Logistics) at Wish

| San Francisco
Sorry, this job was removed at 3:40 a.m. (PST) on Saturday, March 13, 2021
Find out who's hiring in San Francisco.
See all Operations jobs in San Francisco
Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. 

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

Wish is redefining the way customers buy online and one of the key pillars of that strategy is to open up online shopping to people across the globe who were previously left out of the e-commerce experience. To enable this differentiated experience, Wish is investing heavily to create a cost effective and fast global delivery network.

We are looking for a proven leader who will help the team responsible for driving operational excellence in Wish Logistics. This individual will be innovative, process driven, and team oriented with an entrepreneurial and scrappy approach to problems. This candidate must be able to thrive in an extremely fast-paced and at times ambiguous environment.

Who we are: The Wish Logistics team’s goal is to create value both internally and externally through the establishment of lasting delivery partnerships, which will enable us to drive a more efficient and cost effective delivery cycle. We strive to continually delight our customers by providing the most transparent, reliable, and exception free end to end delivery experience in the industry. 

What you’ll do:

  • Contribute strategic insights on operational design and improvements. Assist in driving enhancements to the operations 
  • Manage and procure a versatile and committed group of carriers that serve as a competitive advantage to deliver high performance at low costs 
  • Innovate in Wish’s Last Mile space to drive down carrier spend and improve customer experience 
  • Identify areas for improvement and drive enhancements within Wish’s transportation process as it relates to final mile delivery
  • Work on a very collaborative team with access to senior members of the operations organization
  • Drive metrics to measure and monitor carrier performance and cost. This will be done through the use of both systematic and manually developed solutions 
  • Drive cross-functional alignment on customer and operational priorities
  • Strategically plan to enable our team to proactively respond to the dynamics of our network, customers, and operations

#LI-EL1


Qualifications

  • 5 years in logistics, carrier management, or supply chain / operations at leading companies or 3-5 years in consulting firms
  • Demonstrated ability to drive complex projects to completion using effective project management, communication and influence. Relentless about following up until the job is done
  • A strong leader with an ability to ideate and innovate
  • Plan, structure, and manage complex analyses concurrently to develop key insights and deliver performance enhancement pursuant to Wish Logistics goals
  • High-energy individual with a can-do attitude. Willing to jump in and work alongside folks of all levels to identify issues and quickly find solutions
  • Extremely organized, meticulous, detailed oriented 
  • Able to manage various competing initiatives and prioritize accordingly
  • Demonstrated history as a team builder and coach
  • Able to manage projects and communicate effectively 

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

How do you collaborate with other teams in the company?

As a Content Marketing Manager at Wish, I collaborate with multiple teams to create innovative, informative, and unique stories about Wish and our employees. As a writer, being able to discuss ideas with other teams allows me to publish original and authentic content.

Leah

Content Marketing Manager

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.

Vitaliy

Manager, Software Engineering

What are Wish Perks + Benefits

Wish Benefits Overview

Here at Wish, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, Wish covers 100% of insurance premiums for full-time employees and their dependents. And that's not all! In addition to our amazing benefits, we proudly offer many perks like fitness reimbursement, flexible work hours, generous paid time off, Wish cash, an ESPP program and many more...

Culture
Partners with Nonprofits
Wish proudly partners with Black Girls Code, University of Waterloo WiCS and Women Who Code through volunteering and hosting events.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Diversity Employee Resource Groups
Our Wish Employee Resource Groups, or WERGs as we call them, are employee-led organizations that help build awareness, educate and drive inclusivity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Mental Health Benefits
Employee Assistance Plan - Up to 5 in-person visits with a trained professional, per issue. Additional online benefits include legal, financial, childcare, and parental leave resources.
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Wish offers a fitness allowance.
Home Office Stipend for Remote Employees
New! All full time employees are eligible to receive a monthly work from home stipend.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
More Jobs at Wish162 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Content
new
San Francisco
Finance
new
San Francisco
Data + Analytics
new
San Francisco
Project Mgmt
new
San Francisco
Content
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Product
new
San Francisco
Content
new
San Francisco
Operations
new
San Francisco
Sales
new
San Francisco
Operations
new
San Francisco
Content
new
San Francisco
Developer
new
San Francisco
Developer
new
Remote
Data + Analytics
new
San Francisco
Product
new
San Francisco
Product
new
San Francisco
Data + Analytics
new
San Francisco
Design + UX
new
San Francisco
Sales
new
San Francisco
Developer
new
San Francisco
Sales
new
San Francisco
Data + Analytics
new
San Francisco
Operations
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Project Mgmt
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
HR + Recruiting
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Product
new
San Francisco
Product
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Product
new
San Francisco
Sales
new
San Francisco
Design + UX
new
San Francisco
Finance
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Marketing
new
San Francisco
Project Mgmt
new
San Francisco
Internships
new
San Francisco
Content
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
Remote
Content
new
San Francisco
Design + UX
new
San Francisco
Finance
new
San Francisco
Marketing
new
San Francisco
Data + Analytics
new
San Francisco
Finance
new
San Francisco
HR + Recruiting
new
San Francisco
Developer
new
San Francisco
Product
new
San Francisco
Internships
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Internships
new
San Francisco
Marketing
new
San Francisco
Finance
new
San Francisco
Content
new
San Francisco
Data + Analytics
new
San Francisco
HR + Recruiting
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Design + UX
new
San Francisco
Project Mgmt
new
San Francisco
Sales
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Product
new
San Francisco
Sales
new
San Francisco
Product
new
San Francisco
Design + UX
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Operations
new
San Francisco
Design + UX
new
San Francisco
Internships
new
San Francisco
Finance
new
San Francisco
Content
new
San Francisco
Operations
new
San Francisco
Content
new
San Francisco
Operations
new
San Francisco
Developer
new
San Francisco
Project Mgmt
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Operations
new
San Francisco
Project Mgmt
new
San Francisco
Product
new
San Francisco
Developer
new
San Francisco
Product
new
San Francisco
Data + Analytics
new
San Francisco
Product
new
San Francisco
Project Mgmt
new
San Francisco
Data + Analytics
new
San Francisco
HR + Recruiting
new
San Francisco
Developer
new
San Francisco
Developer
new
Remote
Developer
new
San Francisco
Product
new
San Francisco
Product
new
San Francisco