About the Role
The Account Management Analytics team focuses on how to optimize our account management organization's efficiency and effectiveness. The US&C strategy leans heavily on a local account management and sales model across our eight territories, with our teams living in the markets they operate. Our AMA team works to ensure that our teams in the field have the right levers and guidance to operate optimally and provide a high level of service to our merchant partners.
In 2022, the team will have a number of key focus areas including continued improvement and adoption of Gainsight as the source-of-truth and workflow management tool of the account management organization, as well as developing guidance for local teams for how best to deploy and prioritize AM time. The team also spends time developing the enablement to empower AMs and the tooling to automate the most time-consuming parts of an AM's day, ensuring that they're able to maximize the time spent on value add activities.
A successful AMA lead will have:
• Customer-Centricity - You should live and breathe the "merchant-first" mindset, able to lead your team to think from the merchant perspective first. You should be able to straddle the worlds of the business and the AM, able to translate business-centric priorities into partner-facing language, always doing what's best for our customers and the business.
• Strategic Thinking - You'll lead the efforts to optimize our AM strategy across the US&C business. This involves thought leadership in the account management space as well as coaching the team members to think broadly about the strategic potential of each of the areas they oversee.
• Team Leadership - You will be responsible for developing and leading a team of four Strategic Ops Managers. In addition to fostering a high-performing culture and helping to develop their hard and soft skills, you will have to thoughtfully prioritize the team's time to ensure we're driving the optimal value for the business.
• Stakeholder Management - You will need strong stakeholder management skills to ensure a collaborative relationship with our territory teams. We have a large number of local stakeholders with varied needs, and strong stakeholder management is a prerequisite to success.
Additionally, data-driven and impact-focused individuals will have a higher chance of success in this role. By that we mean you use data to guide your decision making process, and you focus on driving impact from the business. Projects are outputs, results are outcomes.
We don't expect you to have all of those skills - after all every new applicant should have growth areas! But the most successful candidates will have strengths in the areas that matter most, and any gaps should be among the areas they're most interested in developing in their next role
What You'll Do
• Build, inspire and lead a team of operations managers focused on making our top merchant partners successful on our platform. Motivate the team to achieve higher levels of business impact• Effectively navigate a matrixed environment and collaborate with Product, Customer Support, Operations teams, Marketing and local territory teams• Ideate, socialize, and implement account management strategies across the US&C in collaboration with city managers and territory leads• Drive analytical frameworks to optimize strategic decisions and build scalable tools and dashboards to assess impact and improve decision making• Develop, optimize and execute a principled approach to manage each partner's performance on the Uber Eats platform and drive business strategies
Basic Qualifications
• 6+ years of experience in related field, including banking, consulting, technology, analytics, operations, and strategy
Preferred Qualifications
We would like to emphasize that these qualifications are preferred - while each of these qualifications will definitely give you an advantage in the job, it is not expected that candidates will have all of them. If you have any questions, please feel free to reach out
• Minimum of 6 years of professional work experience; high-growth operations or startup experience is strongly preferred• Excellent written and verbal communication skills as well as stakeholder management and project management• Superior team leadership skills and people management experience• Demonstrated ability to develop team members effectively, set team goals, guide people to their highest levels of performance, and through challenging situations• Entrepreneurial spirit, bias for action and comfort with ambiguity• Skilled at balancing between short-term needs and long-term investments• Strong problem-solving mindset with the ability to turn ambiguous problems into well-defined solutions• Strong Excel / Tableau / data management skills - SQL proficiency and/or ability to pick it up highly preferred
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.