Strategy and Operations Manager, Atlassian Customer Training at Atlassian

| San Francisco
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Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.
Job description
Atlassian University is seeking an operations manager who will be responsible for our operational processes and implement revenue strategies to scale for growth. As the owner of this part of our business, you will focus on new revenue generation and protection programs. You will partner with cross-functional counterparts on process optimization, data management, and metrics, And you will own our annual budgeting and financial processes (including forecasting, planning, pricing, and purchasing orchestration), our training delivery infrastructure for our Atlassian delivery partners, and other operational workflows.
More about you
We are looking for a customer-centric professional with strong communication and partnership skills. Someone who is a problem solver and creative collaborator with a keen eye for identifying and scaling processes and leading strategic growth initiatives. You have an understanding of business agility and aren't afraid to test new ideas.

In this role, you'll get to

  • Use data trends, observations, and other analyses to drive continuous improvement within our operations
  • Craft and operationalize critical initiatives aimed at growing our paid training business
  • Own our quarterly budgeting processes, financial reporting, financial projections, financial planning and analysis
  • Build business cases for pricing and packaging initiatives to optimize our revenue stream
  • Lead processes related to training credits, training SKUs, vouchers, and discounts
  • Handle all aspects of training delivery and how we track and measure partner-delivered training engagements
  • Partner with customer-facing teams on programs to increase training attach rates and provide sales enablement support
  • Regularly track, compile, and present reporting on meaningful metrics and other relevant business insights
  • Manage a small operations team

On your first day, we'll expect you to have:

  • 8+ years of work experience in product, operations, or data-driven customer success for an Enterprise/SaaS company or consulting firm
  • 3+ years leading a team
  • Understanding of paid training business models with experience using partners for delivery
  • Excellent accounting and quantitative analytical skills, creativity in problem-solving
  • Experience managing operationally-driven processes at large scale
  • Ability to develop a strategy, communicate it clearly, get buy-in and support, and execute
  • Ability to work within a matrix and influence cross-functional teams
  • Customer-focused with a passion for excellence (not perfection!)
  • Highly self-motivated and willing to tackle ambiguous projects and challenges
  • Data-driven, analytical approach. You use data to frame, inform and guide the prioritization and decision-making process, to own your projects through delivery, and to assess the success and impact once you are done

More about our team
You will join our Atlassian University team at a really exciting time! Atlassian is growing rapidly year over year, and we want to scale intelligently while helping our customers unlock value from our products faster. This is an opportunity to play a major role in achieving that goal. We are a small but mighty team of top-tier professionals with diverse skills and work backgrounds. Our team is open, encouraging, focused, located around the globe, and is all about providing outstanding training solutions to our customers!
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

After spending a few good years in the SoMa neighborhood, we've relocated our office to a beautiful FiDi building that has space for work and play.

An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.

Kesha

Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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