Strategy & Operations Manager, APAC
About Carrot:
Carrot Fertility is the leading global fertility benefits provider for employers built to make fertility care and family-forming affordable and accessible for everyone who wants or needs it. Companies use Carrot to customize a fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood, reducing healthcare costs and resulting in better clinical outcomes.
The Role:
Carrot is seeking an Asia-Pacific Regional Manager to join the Global Solutions team to be based in the U.S. The Global Solutions department enables customers (i.e. multinational employers) and their employees to access a global fertility benefits program inclusive of financial coverage and support. Whether a member is pursuing IVF in Singapore, adoption in the Netherlands, or egg freezing through legally allowed cross-border reproductive care, our team powers Carrot’s global infrastructure to create a positive employer and employee experience. As part of the Global Solutions team at Carrot, you will work closely with US and internationally-based colleagues, as well as cross-functionally with other teams a part of Global Solutions and other teams at Carrot.
As the Asia-Pacific Regional Manager and a member of our Global Solutions team, you will contribute to:
- Growing, managing, and scaling the infrastructure, as well as the experience for Carrot’s Asia-Pacific offering - You will be the department point person for Carrot’s offering in Asia-Pacific leading the management of existing infrastructure, as well as further building and launching new initiatives to support the customer and member experience in Asia-Pacific.
- Leading complex and strategic projects for Carrot’s Asia-Pacific operations - You will lead and support projects that are core to bringing a positive experience to our customers and members in the Asia-Pacific region.
- Building and managing existing local relationships - Connect, build, and grow relationships with local leaders such as provider business managers, fertility medical experts, legal experts, and relevant agencies.
- Leading and enabling professional growth of Carrot’s Asia-Pacific team - You will lead and develop a talented team of US-based and local Carrot team members. You will equip and enable them to grow professionally and achieve ambitious goals to build and scale Carrot’s global infrastructure to further the Carrot product, customer and member experience in Asia-Pacific.
- Collaborating internally, cross-functionally and externally - Work with internal colleagues such as other regional leaders and cross-functionally with other departments such as Sales, Customer Success, Product and Design, and Care Navigation.
If you are excited about solving complex issues related to fertility care, family-building services and parentage, are sensitive to and aware of complexities in the Asia-Pacific region, are a strong leader passionate about enabling people to achieve growth, and have a desire to drive work that assists intended parents seeking to build their family, this may be the position for you.
Skills:
- Verbal and written communication skills; ability to communicate with many different internal and external stakeholders with strong business acumen
- Strategic thinking, problem solving and ability to execute
- Project management and leadership skills
- Leading, managing and growing a talented and high performing team
- Operational leader
- Balancing building with scaling
- Relationship management
Experience:
7+ years of professional experience desired
Strengths:
- Ability to both strategize solutions and execute on the plan
- Owning a project, region or topic from end to end
- Planning, managing, and efficiently completing multiple tasks and projects
- Synthesizing and communicating complex information to various audiences
- Managing and leading a team
- Identifying patterns, solving complex problems and achieving scale
- Creating processes and implementing changes
- Working independently and with a highly diverse team
- International experience and/or experience managing relationships with international stakeholders in the Asia-Pacific region
- Experience related to healthcare, reproductive health, and/or maternal and newborn health is a bonus
- Empathy, awareness, and understanding of fertility experiences and cultural sensitivities related to reproductive or other healthcare fields highly desirable
- Additional language fluency (written and verbal) is a bonus
- Experience related to health benefits is a bonus
Why Carrot?
Founded in 2016, CB Insights recognized Carrot as one of the world's most promising private digital health companies. In 2020, Carrot was named to Fast Company’s World Changing Ideas awards program, which recognizes companies that are tackling society's biggest problems, and Carrot was named to Fierce Healthcare’s Fierce 15 List of 2021 which recognizes the most promising healthcare companies in the industry. Carrot supports 200 companies in more than 50 countries across North America, Asia, Europe, South America, and the Middle East