About Us:

Finix is on a mission to create the most accessible fintech market in history. To do so, we are building the global operating system for fintech. We’re rewriting the financial services industry, one API at a time, to lower barriers to entry, drive competition, and make the financial system more equitable and accessible to all businesses around the world. 

Finix is unique in the market. We build payments infrastructure for vertically-focused software companies (think restaurant, yoga studio and winery software) and fintech providers so they can own and monetize payments without the heavy lift of building complex systems from scratch or relying entirely on disjointed third-party services. Our job is to make our customers’ lives easier by making payments invisible.

Finix enables software platforms to become payments companies. Specifically, Finix helps the software platform manage the merchant lifecycle: onboarding merchants, processing transactions on their behalf, and also settling dues i.e. settlements.

As a member of the Support Engineering Team, you are the front line and are the face of Finix. You will interact with customers daily with integration questions, developer support, and any issues/feature requests they might find. This is a cross-functional role collaborating across multiple teams including our Revenue, Product, and Engineering teams.

We are looking for a candidate who is a payment nerd or is interested in being one. Additionally, successful candidates are natural problem-solvers and show a curiosity about how the industry works. They are excited to help our customers build their own perfect payments stack.

What you'll do

• Respond to customer’s inquiries and issues via email, support tickets, or zoom.
• Troubleshoot and debug technical questions from customers relating to Finix’s APIs and payment platform.
• Mentor and coach more junior support engineers on best practices and solving complex challenges.
• Build strong relationships with Finix customers and work with them to resolve their issues.
• Participate in on-call rotations for alarms.

Who you are:

• Comfortable working in a fast paced environment and interacting with a high number of customers every day.
• Energized when working with customers and understanding their workflows.
• Eager to solve and triage problems. Every problem is a new puzzle.

What You Have:

• 5+ years working in customer support roles and 2+ years working in Technical Support or Support Engineering.
• BS/MS in Computer Science, Engineering, or similar experience (Open to DevBootcamp graduates and non-college graduates).
• Strong written and verbal communication skills. You believe in being open, honest, and direct in your communicationsStrong foundational knowledge of APIs and can explain the concept to a five year old easily.
• Python experience.
• Intermediate to Advanced SQL knowledge.

Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants Only: External recruiting agency resume submissions will not be accepted.