About the Support Specialist at Headspace Health:

Come be a leader to help build and innovate our Member Support Team. The ideal candidate is enthusiastic about creating an unparalleled level of service for Ginger members. Our Member Support Specialists facilitate an excellent experience through customer service and administrative interactions with our members on a daily basis. As a direct line to our members, they are also an essential voice inside our company and use data to advocate for improvements to our product.

You must be an excellent communicator, a team player, compassionate, and able to stay calm and troubleshoot in the face of a storm. A passion for detail and organization is also key, as you’ll be managing many different communications internally and across our community.

This position has a requirement of working in predetermined shifts as a part of being a 24/7 operation. Exact shift needs will be discussed with candidates during the interview process.

How your skills and passion will come to life at Headspace Health:

• Manage clinical intake process for new members and assisting them through the process of setting up their first appointment with a compatible clinician 

• Manage payments, billing and claims information for members by working in collaboration with the billing department and communicating the information back to the member

• Identify, escalate and monitor technical issues affecting members to the appropriate department and follow up until a resolution has been reached

• Work collaboratively to research information and troubleshoot problems across multiple channels to improve member and company experience
  

What you’ve accomplished:

• 6 months+ experience delivering customer service via chat, phone or in person
• High school diploma or GED
• Proven ability to deliver an empathetic approach in written and verbal form
  

Preferred:

• Familiarity with ticketing systems (e.g. Zendesk, Helpscout, Desk, etc.)
• Basic comprehension of insurance terminology
• Experience working from home/in a startup environment 
• Experience working a chat based customer service job
• Associate Degree or higher

About the Company: 

Headspace Health is the world’s most accessible and comprehensive digital mental health and wellbeing platform. Headspace and Ginger have come together at a critical moment of global need. Headspace Health will democratize mental health and wellbeing so people around the world are supported by a full spectrum of affordable care. In addition to its vast library of mindfulness and meditation content, our behavioral health system offers emotional support, guidance, therapy, and medication from professional coaches, licensed therapists, and psychiatrists, respectively.

Our mission is to create a world where mental health is never an obstacle. By harnessing the power and convenience of a smartphone, Headspace Health is able to provide access to high-quality care to anyone, anywhere, in order to reduce symptoms of stress, anxiety, and depression.

How to get started:

If you’re excited by the idea of seeing yourself in this role at Headspace Health, please apply with your resume and a cover letter that best expresses your interest and unique qualifications.

How we feel about Diversity & Inclusion:

Headspace Health is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace Health. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.