Technical Success Manager at Unity Technologies

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The Unity Distribution Team (UDP) works with alternate app stores to bring new audiences to game developers. We believe a more diverse game distribution ecosystem will benefit developers, players, and stores alike and will ultimately encourage more content creators to make a living from game development. We all share the same aspirations - to improve the livelihood of our developers. More information on https://unity.com/unity-distribution-portal

UDP is a product which helps developers submit their games to multiple app stores with a single game build and via a single developer console. Game developers large and small are getting onboard at an increasing pace, and it is crucial they are accompanied in their technical onboarding and throughout their UDP experience. The Technical Success Manager role is all about making our users successful as early on as possible in their UDP journey. It is a technical yet customer-centric role with a dual focus on managed accounts with sophisticated needs, and on informing and influencing product development for the benefit of all UDP users.

Responsibilities

  • Help prospected studios in their technical assessment of UDP so that they can quickly assess how UDP fits into their development plan
  • Help some of the world’s most successful studios get started with UDP, and through any technical difficulties they encounter during their journey with the product
  • Coordinate resolution of escalated support tickets with the Unity Customer Service team
  • Become the UDP product technical expert and occasionally deliver technical sessions at Unity’s conferences and online events, as well as help the Marketing team to create user-facing content 
  • Consolidate and qualify the feedback and problems from studios to help the Product Development team understand, analyze and prioritize the bugs and improvements needed on the product, and identify gaps in the UDP documentation
  • Strongly influence the product roadmap on both the tactical and strategic levels and be an active stakeholder in the product development lifecycle, from informing problem statements to validating new features and workflows

Requirements

  • Strong experience in mobile game development and, ideally, specifically with implementing In-App Purchases in applications
  • Solid technical knowledge in Unity development and C# programming
  • Strong customer- and/or user-centric mindset with experience in customer-facing roles and/or technical support roles
  • Ability to communicate clearly and concisely, fluent written/spoken English is a must and knowledge of Mandarin/Japanese/Korean is a very strong advantage

Bonus Points

  • Knowledge of other programming languages such as C++, Java, Kotlin
  • Experience in developing Android games natively
  • Familiar with Agile methodologies

Who We Are

Unity is the creator of the world’s leading real-time 3D development platform, giving users the most powerful and accessible tools to create, operate, and monetize experiences for the real-time world. Unity empowers anyone, regardless of skill level and industry, to create 3D visual content using world-class technology, operate using resources that maximize ease-of-use, and monetize, so that they can find success with their creations.

The company’s 1,000 person development team keeps Unity at the forefront of development by working alongside partners such as Google, Oculus, Autodesk, Microsoft and many more, to ensure optimized support for the latest releases and platforms. Made with Unity experiences reach nearly 3 billion devices worldwide and have been installed more than 34 billion times in the last 12 months. For more information, please visit www.unity.com. 

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

#LI-AD1 #SEN

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • TeradataDatabases
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

Our SF office is within a block of some incredible restaurants and fun hangout spots! We're right in-between the Powell and Montgomery BART stations.

What are Unity Technologies Perks + Benefits

Unity Technologies Benefits Overview

Unity provides a complete benefits package for each of our regions; including medical and dental coverage, vision care and a health care spending account for use on services of your choosing. Many of our packages also include wellness coverage with local partners including gyms and boutiques in your area.
In addition to our health benefits, Unity offers a work-from-home budget that allows employees to cover expenses which make their remote working conditions as comfortable as possible during the pandemic. While in the office, employees can enjoy an array of food and beverage, and an awesome workplace with top rated spaces for work and entertainment!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Healthcare/Limited FSA, Dependent Care FSA and Health Savings Account allow you to contribute pretax dollars to health and childcare.
Disability Insurance
Unity provides short and long-term disability insurance for use if you are unable to work because of an injury, illness or maternity leave.
Dental Benefits
Unity gives you a choice of two dental insurance plans through Delta Dental.
Vision Benefits
A vision exam is automatically included in Unity’s medical plans through Kaiser and Aetna. We also offer you VSP or Eyemed vision plan with enhanced benefits: a yearly exam with materials allowances
Health Insurance Benefits
Unity gives a broad selection of deductible and service levels for health insurance through Aetna and Kaiser. The cost of coverage is usually fully paid by Unity for the employee.
Life Insurance
Unity provides 1x your annual salary up to $350,000 for Basic Life/AD&D. You can purchase additional insurance for yourself and family members.
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K) Matching
Unity offers through Fidelity and will match up to 4% of your compensation if you contribute 5%.
Company Equity
Unity offers stock options that vest over a four year period.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Unity provides high-quality, low-cost replacement care in your home or in a center, during sniffles, snow days, or any time regular care is unavailable.
Generous Parental Leave
New parents may be eligible for twelve weeks of PTO to bond with your baby or adopted child. If you are disabled due to pregnancy/childbirth, you may be eligible for four weeks of paid medical leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Unity has a very generous time off policy including 15 days of vacation.
Paid Holidays
Paid Sick Days
Unity employees receive 9 days per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Unity will contribute up to $100 month to your commute. You can contribute an additional $165 pretax dollars for parking and mass/public transport to commute to work.
Company Outings
Free Daily Meals
Unity employees get free catered lunch every day.
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Unity has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored or non-flavored sparkling water you can handle.
Happy Hours
Happy hours are hosted at the team's discretion.
Relocation Assistance
Fitness Subsidies
We want to help you maintain a well rounded, healthy lifestyle. We will reimburse you up to $100 per month for gym memberships, fitness classes, smoking-cessation programs, and much more.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like onsite training courses, and the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
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